Strategic Key Accounts Lead: Fleet & Service Excellence

Afrirent Holdings (Pty) Ltd; Cape Town; Vor Ort; ZAR 360.000 - 540.000; Vollzeit

Zusammenfassung

Afrirent (Pty) Ltd is seeking a Key Accounts Executive to build and maintain strong relationships with existing and potential customers, ensuring SLA adherence and delivering high-quality service. The role also handles invoicing queries and timely payments, and conducts periodic vehicle audits.

The successful candidate will coordinate with Call Centre, Administration and Finance teams, maintain accurate client data, and provide regular reports on fleet activities and contract performance.

Qualifikationen

• 3 years’ experience in a client care / client management environment.
• 3 years’ fleet industry experience.
• Government experience / exposure will be advantageous.
• Local Government experience will be advantageous.

Aufgaben

• Resolves administrative queries to ensure speedy resolutions and enhance customer satisfaction.
• Understands customers’ requirements and makes recommendations for improvements and enhancements.
• Coordinates and manages change control processes to ensure contract amendments are continuously approved, updated and meet the clients’ needs and operational requirements.
• Assists with and coordinates ad hoc customer requests for additional vehicles and/or services.
• Attends to non-technical customer queries and provides resolutions in accordance with agreed SLA’s.
• Takes accountability for queries received from customers and coordinates activities with the Call Centre Agents, Administrators and other relevant internal departments to resolve customer queries.
• Manages and maintains updated customer profiles, data and all related information to enhance the overall customer experience.
• Follows up with the customer and Finance to resolve invoice queries and outstanding customer accounts / payments in order to manage debtors’ age to less than sixty (60) days.
• Coordinates accurate revenue collection and timely submissions of invoices to the customer.
• Obtains finalised / signed maintenance rebill authorisations from the client so that funds can be recouped by Afrirent.
• Provides feedback to all stakeholders on the status of scheduled work on fleet vehicles.
• Captures and accurately updates all client information.
• Conducts comprehensive asset reconciliations and submits reports for review and approval.
• Schedules and conducts detailed vehicle audits and physical inspections according to approved standard operating procedures.
• Compiles and submits reports on the utilisation of vehicles / contract activities.
• Identifies and reports on customer and fleet risks.
• Collects and analyses data and statistics to identify gaps, trends, and makes recommendations for improvements.
• Submits reports on targets achieved, changes implemented and recommended improvements.

Kenntnisse

Client relationship management

Customer service

Communication

Ausbildung

Certificate (NQF level5) in Customer Care/ Administration/ Fleet Management

Diploma (NQF level6) in Customer Care / Administration / Fleet Management

Jobbeschreibung

Afrirent (Pty) Ltd is seeking a Key Accounts Executive to build and maintain strong relationships with existing and potential customers, ensuring SLA adherence and delivering high-quality service. The role also handles invoicing queries and timely payments, and conducts periodic vehicle audits.

The successful candidate will coordinate with Call Centre, Administration and Finance teams, maintain accurate client data, and provide regular reports on fleet activities and contract performance.