Strategic Global Accounts Manager - Logistics Solutions

Röhlig & Co; Gauteng; On-site; ZAR 1,200,000 - 1,900,000; Full time

Job summary

Röhlig-Grindrod South Africa is seeking a dynamic Strategic Account Manager to drive partnerships and deliver multi-modal logistics solutions from our Head Office in Johannesburg.

You will own key accounts, coordinate with operations and IT, and push for continuous improvement across Africa exports. The role demands 7–10 years in freight forwarding or related fields, strong customer focus, and excellent communication.

Qualifications

• 7–10 years of freight forwarding and logistics experience.
• Strong understanding of cross-border road freight and exports into Africa.
• Experience in sales, marketing or customer-centric roles.
• Ability to analyze big data for forecasting and decision making.
• Excellent communication and stakeholder management.

Responsibilities

• Ensure the ‘Diamond Standard’ in service delivery of multi-modal solutions across Regions.
• Be supported by the operations teams in South Africa.
• Deliver quickly, efficiently, customer-obsessed in all matters demanded by the Customer.
• Decline requests when we cannot render a service to the Customer.
• Work with operations to ensure back-to-back contracts and SOPs with outsourced service providers or agents.
• Be the single point of contact for the Customer for all operational escalations.
• Develop a deep understanding of the Customer’s supply chain and identify opportunities for improvement with quantified value.
• Collaborate with Operations and IT to create innovative solutions that differentiate Röhlig-Grindrod.
• Identify reporting requirements and ensure high-quality reporting in the industry standards.
• Develop risk mitigation strategies aligned with Customer scope and KPI’s.

Job description

Röhlig-Grindrod South Africa is seeking a dynamic Strategic Account Manager to drive partnerships and deliver multi-modal logistics solutions from our Head Office in Johannesburg.

You will own key accounts, coordinate with operations and IT, and push for continuous improvement across Africa exports. The role demands 7–10 years in freight forwarding or related fields, strong customer focus, and excellent communication.