Strategic Credit & Collections Analyst (Contract)

DigiCert; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Health and wellness support

Pension and life insurance

Education assistance and professional開

LinkedIn Learning access

Job summary

DigiCert is seeking an experienced Credit and Collections Analyst to build and improve the accounts receivable collection process. The role involves collaborating with customers and internal teams to streamline collection efforts and resolve disputes.

This is a 6-month fixed-term contract based in South Africa. The ideal candidate has B2B collections experience, strong reconciliation skills, and proficiency in NetSuite ERP, MS Excel, and MS Word.

Qualifications

• Currently pursuing a University degree in Business, Finance, Accounting or a related field (advantageous)
• Must have experience in an accounting, budgeting or a finance role.
• 3+ years of experience in B2B customer collections
• Experience in reviewing company financials and establishing appropriate credit limits to mitigate company risk.
• NetSuite ERP experience preferred.
• Excellent account reconciliation skills.
• Excellent communications skills, both telephone and written.
• Proficient with MS Excel, MS Word, and/or any other products within the Microsoft Suite.
• Strong organizational skills.
• Attention to detail.
• Ability to work and communicate among multiple teams and functions.

Responsibilities

• Collections ownership of AR aging and resolving disputes or billing inquiries.
• Meet defined department goals and activity metrics.
• Participates in process improvement projects as assigned.
• Recommend accounts for suspension after proper collection activities.
• Communicate the status of designated accounts to the Collections Manager.
• Cash management: analyze and resolve open cash amounts promptly.
• Process and review account adjustments.
• Reconcile customer disputes as they pertain to payment of balances due.
• Monitor and maintain assigned accounts: calls, adjustments, reconciliations, credits.
• Reduce delinquency for assigned accounts.
• Perform other tasks to support the Collections Department.
• Collaborate with Sales and senior management to accelerate collection.
• Communicate with Sales and Sales Operations on timely basis.
• Establish and maintain cooperative relations with customers and sales.
• Ensure compliance with company policies.
• Ad-Hoc projects.

Skills

Customer collections

Accounts reconciliation

Communication skills

MS Excel

MS Word

Team collaboration

Education

Bachelor's degree in Business, Finance, Accounting or related field

Tools

NetSuite ERP

Job description

DigiCert is seeking an experienced Credit and Collections Analyst to build and improve the accounts receivable collection process. The role involves collaborating with customers and internal teams to streamline collection efforts and resolve disputes.

This is a 6-month fixed-term contract based in South Africa. The ideal candidate has B2B collections experience, strong reconciliation skills, and proficiency in NetSuite ERP, MS Excel, and MS Word.