Credit and Collections Analyst

Webhosting; Cape Town; On-site; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Health and wellness support

Gym reimbursements

Mental well-being resources

Job summary

DigiCert seeks an experienced Credit and Collections Analyst to strengthen our accounts receivable processes and implement best practices. You will own collections, reduce delinquencies, and collaborate with Sales and other teams to accelerate cash flow.

The role requires 3+ years in B2B collections, strong communication, and familiarity with NetSuite ERP and MS Office. This is a full-time position based in Cape Town.

Qualifications

• Pursuing or holding a degree in business, finance or accounting.
• Experience in accounting, budgeting or a finance role.
• 3+ years of experience in B2B customer collections.
• Experience reviewing company financials and establishing credit limits.
• NetSuite ERP experience preferred.
• Excellent account reconciliation and communication skills.
• Proficient with Microsoft Office suite.

Responsibilities

• Own AR aging: manage collections efficiency metrics and resolve disputes.
• Meet defined department goals and activity metrics.
• Participate in process improvement projects as assigned.
• Recommend accounts for suspension after collection actions.
• Communicate account status to Collections Manager.
• Analyze and resolve unapplied cash and open balances promptly.
• Review account adjustments and reconcile disputes.
• Monitor assigned accounts: calls, reconciliations, write-offs, credits.
• Reduce delinquency and support sales with timely follow-ups.
• Collaborate with Sales and Sales Ops to accelerate collections.

Skills

Verbal communication

Written communication

Time management

B2B collections

Education

University degree in Business, Finance, Accounting or related field

Tools

NetSuite ERP

MS Excel

MS Word

Job description

Not specified Full-time Not specified Finance

Job Description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

We are looking for an experienced and highly motivated Credit and Collections Analyst who will take on the challenges of developing the Company’s accounts receivable collection process and implementing best practices. This member of our team will take responsibility for and work to improve the collection effort by working with our customers and other departments to achieve success.

What you will do

• Collections – ownership of AR aging: managing collections efficiency metrics to target, acting as a first point of contact to obtain full resolution on customer disputes or billing inquiries.
• Meet defined department goals and activity metrics.
• Participates in process improvement projects as assigned.
• Recommend accounts for suspension after proper collection activities.
• Communicate the status of designated accounts to the Collections Manager.
• Cash management: effectively analyzes and resolves open cash (unapplied) amounts promptly.
• Process and review account adjustments.
• Reconcile customer disputes as they pertain to payment of outstanding balances due.
• Monitor and maintain assigned accounts – customer calls, account adjustments, small balance write off, customer reconciliations, and processing credit memos.
• Reduce delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Collections Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with Sales and Sales Operations departments regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and sales.
• Ensures compliance with all company policies.
• Ad-Hoc projects.

What you will have

• Currently pursuing a University degree in Business, Finance, Accounting or a related field (advantageous)
• Must have experience in an accounting, budgeting or a finance role.
• 3+ years of experience in B2B customer collections
• Experience in reviewing company financials and establishing appropriate credit limits to mitigate company risk.
• NetSuite ERP experience preferred.
• Excellent account reconciliation skills.
• Excellent communications skills, both telephone and written.
• Proficient with MS Excel, MS Word, and/or any other products within the Microsoft Suite.
• Strong organizational skills.
• Ability to work and communicate among multiple teams and functions.
• Health and wellness support, including medicalcover(where applicable), gym reimbursements, and mental well-being resources

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.