Strategic Client Growth Lead

Smollan; Johannesburg; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

Smollan is seeking a senior leader to intensify a client-centric focus across contracted accounts, from launch to annual reviews. You will guide client service teams to meet KPIs, drive client satisfaction, and ensure contractual obligations are fulfilled while seizing new commercial opportunities to enhance profitability and sustainability of strategic relationships.

The role emphasizes leading commercial growth, maintaining strong retailer partnerships, and delivering superior operational

Qualifications

• Minimum qualifications: Relevant postgraduate degree at NQF level 8.
• 10-12 years’ relevant experience in FMCG/Retail/Sales with at least 5 years at a senior management level.
• Strong analytical and financial understanding, with ability to manage budgets and forecasts.

Responsibilities

• Develop strategic plans to expand and solidify client relationships.
• Lead responses to RFPs with commercially sound proposals.
• Oversee renewal processes, pricing reviews and renewal proposals.
• Review financial metrics and ensure profitability and growth.
• Build and maintain relationships with retailers and trade partners.
• Manage client expectations and ensure high levels of satisfaction.
• Provide leadership to deliver operational execution and peak trading readiness.

Skills

Leadership

Relationship-building

Strategic thinking

Commercial acumen

Education

Postgraduate degree (NQF level 8)

Job description

Smollan is seeking a senior leader to intensify a client-centric focus across contracted accounts, from launch to annual reviews. You will guide client service teams to meet KPIs, drive client satisfaction, and ensure contractual obligations are fulfilled while seizing new commercial opportunities to enhance profitability and sustainability of strategic relationships.

The role emphasizes leading commercial growth, maintaining strong retailer partnerships, and delivering superior operational