Strategic Operations & Insights Manager

Smollan; Gauteng; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Smollan is seeking a seasoned professional to lead process and systems design, deliver robust reporting and insights, and drive operational excellence across the business. The role focuses on customer satisfaction, growth initiatives, and sustainability while managing budgets and key stakeholders.

The ideal candidate combines FMCG experience with strong analytical, leadership and collaboration skills to deliver tangible improvements and business value.

Qualifications

• 6-8 years’ experience in FMCG within a systems, analytical environment.
• 3 years business and project management experience essential.
• Diploma or Degree/NQF level 7 in relevant fields.
• Information systems or Business Intelligence background.
• Strong communication, leadership and collaboration skills.
• Productivity with budgeting, stakeholder management and growth

Responsibilities

• Process and Systems Design and Implementation.
• Systems Reporting and provision of insights.
• Operational Excellence and Customer Satisfaction.
• Business Growth and Sustainability initiatives.
• Budget Management and Stakeholder Management.

Skills

FMCG experience

Systems analysis

Project management

Communication skills

Leadership

Critical thinking

Business analysis

Organisational awareness

Teamwork & collaboration

Creativity & innovation

Education

Diploma or Degree/NQF level 7

Tools

MS Office

Information systems / BI

Software knowledge

Job description

Smollan is seeking a seasoned professional to lead process and systems design, deliver robust reporting and insights, and drive operational excellence across the business. The role focuses on customer satisfaction, growth initiatives, and sustainability while managing budgets and key stakeholders.

The ideal candidate combines FMCG experience with strong analytical, leadership and collaboration skills to deliver tangible improvements and business value.