Strategic Business Analyst: Process Improvement & Insights

Firstrand Bank Limited; Gauteng; On-site; ZAR 350,000 - 650,000; Full time

Job summary

Firstrand Bank Limited is seeking a Business Analyst to review, evaluate, and analyse user needs to document system requirements and create system specifications that drive system development and implementation of business objectives.

The role involves identifying risks, managing costs within budget, delivering on cost and operational targets, and building strong customer relationships while ensuring service excellence aligned with organisational values.

Responsibilities

• Review, evaluate and analyse user needs to document system requirements and create system specifications
• Identify, control and elevate potential risks which may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options

Job description

Firstrand Bank Limited is seeking a Business Analyst to review, evaluate, and analyse user needs to document system requirements and create system specifications that drive system development and implementation of business objectives.

The role involves identifying risks, managing costs within budget, delivering on cost and operational targets, and building strong customer relationships while ensuring service excellence aligned with organisational values.