Business Analyst

FirstRand Limited; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

FirstRand Limited is seeking a business analyst to review and translate business and user needs into clear system requirements. You will collaborate with stakeholders to align solutions with strategic goals and drive measurable value across processes and technology implementations.

The role focuses on end-to-end process optimisation, solution validation, and cross-functional coordination to improve efficiency and customer experience.

Responsibilities

• Review, evaluate, and analyse business and user needs to develop clear, actionable system requirements.
• Translate business challenges into functional specifications for design, development, and implementation of technology solutions.
• Collaborate with business and technical stakeholders to ensure solutions align with strategic objectives and deliver value.
• Support solution validation through testing and user feedback, driving continuous improvement.
• Assess and optimise end-to-end business processes to improve efficiency, experience, and cost outcomes.
• Coordinate end-to-end implementation of prioritised projects.
• Develop relationships across business functions to enhance delivery and innovation.

Job description

Job DescriptionResponsible for reviewing, evaluating, and analysing business and user needs to develop clear, actionable system requirements. Translate business challenges into functional specifications that guide the design, development, and implementation of technology solutions. Collaborate closely with business and technical stakeholders to ensure solutions align with strategic objectives, enhance operational efficiency, and deliver measurable value. Support solution validation through testing and user feedback, driving continuous improvement and alignment with evolving business needs.Prevent wastage and identify process improvements to contain and reduce costs!Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.Develop, encourage and nurture collaborative relationships within business and/or across the FRG.Assess own performance through seeking timely and clear feedback and request training where appropriate.Develop new insights into situations and apply innovative solutions to make organisational improvements.Ensure compliance to legislative and audit requirements and adherence to relevant processes.Compile reports that track progress and guide business to make informed decisions.Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.13/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.