Strategic Business Analyst for Process & Efficiency

FirstRand Limited; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

FirstRand Limited is seeking a business analyst to review and translate business and user needs into clear system requirements. You will collaborate with stakeholders to align solutions with strategic goals and drive measurable value across processes and technology implementations.

The role focuses on end-to-end process optimisation, solution validation, and cross-functional coordination to improve efficiency and customer experience.

Responsibilities

• Review, evaluate, and analyse business and user needs to develop clear, actionable system requirements.
• Translate business challenges into functional specifications for design, development, and implementation of technology solutions.
• Collaborate with business and technical stakeholders to ensure solutions align with strategic objectives and deliver value.
• Support solution validation through testing and user feedback, driving continuous improvement.
• Assess and optimise end-to-end business processes to improve efficiency, experience, and cost outcomes.
• Coordinate end-to-end implementation of prioritised projects.
• Develop relationships across business functions to enhance delivery and innovation.

Job description

FirstRand Limited is seeking a business analyst to review and translate business and user needs into clear system requirements. You will collaborate with stakeholders to align solutions with strategic goals and drive measurable value across processes and technology implementations.

The role focuses on end-to-end process optimisation, solution validation, and cross-functional coordination to improve efficiency and customer experience.