Store Manager Mr Price Palm Gate Parys

Mr-Price-Group; Ngwathe; On-site; ZAR 350,000 - 420,000; Full time

Job summary

Mr Price Group Limited in South Africa is seeking a Store Manager to lead and manage daily store operations, deliver store targets, and uphold customer service standards. You will drive inventory accuracy, stock control, and merchandising execution to maximise sales.

You will analyse in-store performance, implement action plans with management, and coach a team to achieve KPIs. This role requires leadership, budgeting acumen, and strong retail knowledge.

Qualifications

• 3 to 5 years' experience in a retail store management capacity.
• Knowledge on sales & service management.
• Budgeting knowledge.
• Business understanding of retail trade, brand, customer & product.

Responsibilities

• Stock Management: Ensure stock is received, unpacked, merchandised and replenished on the floor.
• Sales Growth & Profitability: Analyse sales and profitability to drive operational plans and increase sales.
• Risk Management: Conduct compliance checks to enforce store policies and procedures.
• Customer Experience Management: Maintain customer service standards through promotions, pricing, and housekeeping.
• Leadership & Development: Lead and develop store team to meet KPIs and coaching needs.
• Innovation: Implement head office innovations to improve in-store processes.

Skills

Sales & service management

Budgeting

Retail knowledge

Customer focus

Education

Grade 12

Job description

Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.


• Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.


• Oversee the overall maintenance of the stockroom to meet housekeeping standards.


• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.


• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.


• Identify and propose new opportunities to increase sales and brand awareness.

Risk Management:

• Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.


• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.


• Recruit, administer & manage performance in accordance with company policies and procedures.

Innovation:

• Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.

Qualifications

• Grade 12.


• 3 to 5 years' experience in a retail store management capacity.


• Knowledge on sales & service management.


• Budgeting knowledge.


• Business understanding of retail trade, brand, customer & product.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.