Store Manager (45hr) - Foschini - Mountain Mill - Worcester

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 300,000 - 420,000; Full time

Job summary

A leading retail organization in South Africa is seeking a Store Manager for the Foschini brand at Mountain Mill, Worcester. The ideal candidate will drive turnover while managing stock levels and enhancing customer satisfaction. Responsibilities include overseeing staff recruitment and performance management. Candidates should possess a Matric certificate and have at least 3 years of retail experience, including 1 year in a leadership position. Join a dynamic team committed to inspiring customers and delivering modern shopping experiences.

Qualifications

• 3+ years retail experience with at least 1 year in a leadership role.
• Minimum 3 years retail experience with at least 1 year store leadership.
• Proven ability to drive turnover and manage store targets.

Responsibilities

• Drive turnover to achieve targets.
• Manage stock losses and ensure they align with standards.
• Oversee recruitment and development of staff.
• People management including recruitment and staff development.
• Execute in-store merchandising strategy and standards.
• Ensure customer satisfaction by delivering our service strategy.

Skills

Customer Service Delivery

Customer-Focused Approach

Leadership

Negotiation & Selling

Stock Control

People Management

Recruitment

Negotiation

Communication

Strategic Planning

Education

Matric certificate

Job description

Store Manager (45hr) - Foschini - Mountain Mill - Worcester

Western Cape, South Africa

Job Description

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Exprience:

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Negotiation & Selling
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

Foschini has been dressing fashionable South African women for 100 years, supporting and inspiring women to create a better future.

We are your ultimate destination for stylish, contemporary fashion. From smart and casual wear to denim, leisurewear, accessories, lingerie, footwear, cosmetics, jewellery, and kidswear. We offer great value and a modern shopping experience. We're seeking energetic and creative individuals to join our team and help us deliver the latest trends. Join us and be part of a brand that brings fashion to life with vibrant, on-trend styles!