Store Manager - East

Cash Crusaders Retail (Pty) Ltd; Benoni; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Cash Crusaders Retail (Pty) Ltd in Gauteng is seeking an Assistant Store Manager who thrives on retail excellence and people development. You will drive a high-performance environment focused on operational excellence, customer service, and team growth.

You will lead sales initiatives, manage inventory, mentor staff, and uphold merchandising standards, while coordinating administration and compliance. The role requires weekend work and willingness to relocate anywhere in Gauteng.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through promotion of add-ons and other revenue channels.
• Ensure consistent merchandising and marketing standards.
• Attract and retain a loyal customer base.
• Oversee inventory controls and stock management.
• Review Mystery Shopper reports and customer feedback; act on findings.
• Lead by example in reinforcing a customer-first culture.
• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Maintain strict adherence to company policies and daily admin duties including cash-ups and safety checks.

Skills

Proven retail management

Leadership

Communication

Organisational skills

Customer service excellence

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence
• Working Hours: Retail hours, including weekends and public holidays
• Candidate must be willing to relocate anywhere in Gauteng