STORE MANAGER

Speciality; Pietermaritzburg; On-site; ZAR 180,000 - 320,000; Full time

Job summary

STYLE is seeking a Store Manager to oversee daily operations of the store, drive sales performance, and maintain customer satisfaction through product knowledge and excellent housekeeping.

The role requires 3–5 years retail experience at supervisory level, matric, and strong leadership, communication, and stock control skills. You will manage staff, budgets, VM, and ensure adherence to company policies.

Qualifications

• Matric or equivalent.
• Three to five years retail experience as an Assistant Manager/Supervisor.
• Computer Literate.
• Good communication skills.
• Further qualifications related to retail/business will be an advantage.
• Outstanding customer care skills, the ability to interact and communicate with customers.
• Accurate and efficient till operation skills.
• A high standard of work on the sales floor, dedication in maintaining quality standards/housekeeping.
• Very good record of attendance and punctuality.
• Willingness to consistently apply Company values and policies and procedures.
• Good understanding of company VM strategy in terms of stock intensity and SKU availability.
• Good planning, delegation skills and the ability to lead a team.
• High stress tolerance.
• Ability to work trading hours of the shopping center.
• Understand the receiving procedure.
• Ability to maintain the stockroom's layout and specification.

Responsibilities

• Recruiting, training, supervising and appraising staff.
• Managing staff.
• Managing budgets (P&L, Payroll).
• Maintaining statistical and financial records (Daily, weekly and monthly administration).
• Dealing with customer queries and complaints.
• Overseeing pricing and stock control.
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
• Visual Merchandising & Housekeeping.
• Inventory Management (Stock Management).
• Ensure The Base equipment is secured and accounted for.
• Be aware of health & safety rules.
• Understand The Base daily/weekly/monthly sales targets.
• Produce a The Base specific action plan to minimize stock loss.

Skills

Leadership

Customer service

Communication skills

Stock management

Training staff

Till operation

Housekeeping standards

Attendance

Policy compliance

VM understanding

Planning & delegation

Stress tolerance

Flexible hours

Receiving procedure

Stockroom layout

Education

Matric or equivalent

Retail/business qualifications

Job description

STYLE is seeking to employ a Store Manager who will be responsible for day-to-day activities. The Store Manager is responsible for overseeing the daily operations of the store making sure it runs smoothly and effectively.

Their duties include motivating sales teams, creating business (store specific) strategies, implementing promotional material, managing controllable expenses, training new staff, also providing customers with a pleasant shopping experience through product knowledge, stock availability, excellent housekeeping, latest fashion trends, and minimizing stock losses.

Qualifications

• Matric or equivalent

Knowledge, Skills and Experience

• Three to five years retail experience as an Assistant Manager/Supervisor.
• Computer Literate
• Good communication skills
• Further qualifications related to retail/business will be an advantage.
• Outstanding customer care skills, the ability to interact and communicate with customers
• Accurate and efficient till operation skills
• A high standard of work on the sales floor, dedication in maintaining
• Quality standards/housekeeping standards, willingness to take initiative if a job needs to be done
• Very good record of attendance and punctuality
• Willingness to consistently apply Company values and Company policies and procedures in all aspects of your work
• Good understanding of company VM strategy in terms of stock intensity and SKU availability
• Good planning, delegation skills and the ability to lead a team
• High stress tolerance
• Ability to work trading hours of the shopping center
• Understand the receiving procedure
• Ability to maintain the stockroom's layout and specification

Key Responsibilities

• Recruiting, training, supervising and appraising staff.
• Managing staff
• Managing budgets (P&L, Payroll)
• Maintaining statistical and financial records (Daily, weekly and monthly administration)
• Dealing with customer queries and complaints.
• Overseeing pricing and stock control.
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
• Visual Merchandising & Housekeeping
• Inventory Management (Stock Management)
• Ensure The Base equipment is secured and accounted for
• Be aware of health & safety rules
• Understand The Base daily/weekly/monthly sales targets
• Produce a The Base specific action plan to minimize stock loss