Store Leader Stellenbosch Square

Wellness Warehouse; Stellenbosch; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Wellness Warehouse is seeking a Store Leader to manage customer interactions, stock levels and store discipline. The role focuses on delivering excellent service, maintaining stock accuracy, and driving profitability. You will lead a team, coach staff, and ensure weekend and extended retail hours availability.

The ideal candidate has 5+ years in retail with 2-3 years in a managerial role, and a passion for health and wellness. Proficiency in stock management and cost control is essential.

Qualifications

• Minimum 5 years retail experience with 2-3 years in management.
• Grade 12 and Wellness Foundation/Managerial training completed.
• Interest in health and wellness; strong literacy and verbal skills.

Responsibilities

• Lead customer interactions and manage complaints and requests.
• Ensure stock availability and optimize selling space.
• Conduct floor walks and maintain housekeeping disciplines.
• Oversee store profitability, reduce wastage, and monitor costs.
• Coach and develop team with performance culture.

Skills

Retail leadership

Customer service

Stock management

Cost control

Communication skills

Education

Retail management diploma/degree

Tools

MS Office

POS system

Job description

Areas of Responsibility

Customer Experience
Be professionalManage customer interactions, complaints and requests
Optimize selling space and drive replenishment to ensure stock availability
Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

Store Profitability o Sales -
meet or exceed targets GP - reduce wastage & improve stock accuracy within benchmarks o NP - reduce controllable expenses in line with budgets Interpret Income Statement information and formulate and implement action plans o Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

Effective stock control and stock management
Effective cash handling procedures and controls
Lead, develop and retain team members
Performance development culture and team effectiveness o Leading, developing and coaching the team o Basic IR

Requirements

Job Specification s

Grade 12
Completion of all required Wellness Foundation Training + Wellness Managerial training o Minimum 3 years Wellness retail experience (including managerial experience)
Wellness on-the-job Store Leader training
A genuine interest in health and wellness - brand ambassadors
Fully computer literate o Strong written and verbal communication skills
Ability and willingness to work weekends and extended retail hours o Proficiency in stock management, cost control and cost management
Own transport essential o Competency Assessment Achieved
Admin qualification - a retail management diploma or degree would be advantageous
Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
A genuine interest in health and wellness - brand ambassadors o Fully computer literate o Strong written and verbal communication skills
Ability and willingness to work weekends and extended retail hours o Proficiency in stock management, cost control and cost management