Store Leader Piazza St John

Wellness Warehouse; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Benefits offered by this job

Medical aid options

Team member discounts

Birthday leave

Ongoing learning and development

Job summary

Wellness Warehouse in Cape Town seeks an experienced Retail Manager to oversee customer interactions and optimize store performance. The role requires a minimum of 5 years retail experience, including managerial roles. Candidates should have strong communication skills and a genuine interest in health and wellness. The position offers competitive remuneration based on a cost-to-company model, as well as benefits like medical aid options, birthday leave, and team member discounts.

Qualifications

• Minimum 5 years retail experience with managerial experience.
• Fully computer literate with strong communication skills.
• Ability to work weekends and extended hours.

Responsibilities

• Manage customer interactions and optimize selling space.
• Ensure stock availability and conduct floor walks.
• Lead, develop, and retain team members.

Skills

Retail experience

Strong communication skills

Stock management

Leadership

Customer service

Education

Grade 12

Retail management diploma or degree

Job description

Responsibilities

• Manage customer interactions, complaints and requests
• Optimize selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

• Sales – meet or exceed targets
• GP – reduce wastage & improve stock accuracy within benchmarks
• NP – reduce controllable expenses in line with budgets
• Interpret Income Statement information and formulate and implement action plans
• Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

• Ensure that monthly store audit benchmarks are achieved and improved upon
• Effective stock control and stock management
• Effective cash handling procedures and controls
• Lead, develop and retain team members
• Performance development culture and team effectiveness
• Leading, developing and coaching the team
• Basic IR

Requirements

• Grade 12
• Business/Admin qualification – a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience – sales, merchandising and admin experience (including 2‑3 years managerial experience)
• A genuine interest in health and wellness – brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency assessment achieved
• Remuneration based on a ‘cost to company’ model and performance incentives
• All permanent team members are required to join the company’s provident fund and risk benefit
• Medical aid options are available
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in‑house Wellness Training Academy and supplier training
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)