Store Leader

Wellness Warehouse; Milnerton; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Wellness Warehouse in Milnerton, South Africa, is seeking a Store Leader to oversee busy retail operations, drive customer service excellence and uphold store standards daily.

You will lead and develop the team, manage stock and replenishment, implement housekeeping discipline, control costs, and interpret performance data to meet targets and budgets.

Qualifications

• Grade 12 completion is required.
• Wellness Foundation Training and Wellness Managerial Training.
• Minimum 5 years of retail experience, including 2–3 years in a managerial role.

Responsibilities

• Manage customer interactions, complaints and requests.
• Optimize selling space and drive replenishment to ensure stock availability.
• Conduct floor walks and maintain housekeeping disciplines.
• Lead, develop and retain team members; oversee performance development.
• Ensure stock control, cost management and accurate inventories.

Skills

Stock management

Team leadership

Customer service

Communication

Education

Grade 12

Retail management diploma or degree advantageous

Tools

Wellness Foundation Training

Wellness Managerial Training

Job description

Milnerton, South Africa | Posted on 26/08/2026

Manage customer interactions, complaints and requests

Optimize selling space and drive replenishment to ensure stock availability

Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability o Sales -

meet or exceed targets GP - reduce wastage & improve stock accuracy within benchmarks o NP - reduce controllable expenses in line with budgets Interpret Income Statement information and formulate and implement action plans o Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

Ensuring that monthly store audit benchmarks are achieved and improved upon

Effective stock control and stock management

Effective cash handling procedures and controls

Lead, develop and retain team members

Performance development culture and team effectiveness o Leading, developing and coaching the team o Basic IR

Requirements

Job Specification s

Grade 12

Completion of all required Wellness Foundation Training + Wellness Managerial training o Minimum 3 years Wellness retail experience (including managerial experience)

Wellness on-the-job Store Leader training

A genuine interest in health and wellness - brand ambassadors

Fully computer literate o Strong written and verbal communication skills

Ability and willingness to work weekends and extended retail hours o Proficiency in stock management, cost control and cost management

Admin qualification - a retail management diploma or degree would be advantageous

Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)

A genuine interest in health and wellness - brand ambassadors o Fully computer literate o Strong written and verbal communication skills

Ability and willingness to work weekends and extended retail hours o Proficiency in stock management, cost control and cost management