Wellness Assistant

Wellness Warehouse; Paarl; On-site; ZAR 120,000 - 170,000; Full time

Benefits offered by this job

Provident fund

Medical aid

Birthday leave

Employee discounts

Job summary

Wellness Warehouse in Paarl, South Africa, is seeking a customer-focused sales role to greet customers, identify needs, and provide solutions across departments. The position emphasizes service excellence, knowledge of products, and meeting sales targets.

Applicants should have a Grade 12 and relevant health/wellness qualification or retail experience. Weekend availability and CSI initiatives are part of the role, with benefits including a provident fund and medical aid options.

Qualifications

• Grade 12 is required.
• Diploma/short course in health and wellness modality or effective selling (retail) or product knowledge.
• Minimum 3 years retail sales experience (2 years industry specific).
• Relevant degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine or any qualification in the natural space.

Responsibilities

• Greet customers and offer assistance to identify needs.
• Provide optimal experience by listening and advising on options/services/products.
• Take responsibility for serving customers and solving queries at point of sale.
• Apply selling skills to meet sales targets.
• Keep up to date with new lines and promotions in store.

Skills

Customer service

Weekend availability

Education

Health & wellness diploma/short course

Degree in Homeopathy/Naturopathy/Phytotherapy

Job description

Paarl, South Africa | Posted on 20/01/2026

• Approach all customers, greet, smile and offer assistance
  
• Identify customer needs in order to provide optimal experience
  
• Takes responsibility for serving the customer and finding solutions to customers’ queries
  
• Apply Selling Skills
  
• Meet customers' needs and expectations by asking, listening to and advising customers as to options/services/products available
  
• Offers alternatives to the customer if merchandise is not available
  
• Achievement of sales and unit targets
  
• Knows what new lines and promotions have come into the store
  
• Specialise in all departments through focussed supplier training and prescribed book list completion
  
• Store Disciplines & Productivity
  
• Opening & closing procedures are followed
  
• To ensure all merchandising principles are in place always and that every item is ticketed
  
• Ensure accurate stock counts & checking of product expiry dates
  
• Cash handling - assist at point of sale and with ca
  

Requirements

• Grade 12
• Relevant diploma / short course qualification (Health and wellness modality / Effective selling (retail) / Product specific knowledge) and/or Minimum 3 years retail sales experience (2 years industry specific)

Relevant Degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine or any qualification in the natural space.

Outstanding written and verbal communication skills

• Ability and willingness to work weekends and extended retail hours
• Competency Assessment Achieved
• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)