Store Floor Leader & Supervisor - Customer Experience Pro

Manpowergroup; South Africa; Remote; ZAR 700,000 - 900,000; Full time

Job summary

Our client, a leading e-commerce retailer, is seeking a highly motivated and customer-centric Customer Experience Manager to join their team in Pretoria, Gauteng. This role is pivotal in shaping and enhancing the overall customer journey across all touchpoints, with remote-first flexibility.

You will develop and implement strategies to improve customer satisfaction, loyalty, and retention, and drive a customer-first culture within the organization to support growth in the digital retail space.

Responsibilities

• Develop and implement customer experience strategies across all touchpoints.
• Improve customer satisfaction, loyalty, and retention.
• Foster a customer-first culture to support growth in the digital retail space.

Job description

Our client, a leading e-commerce retailer, is seeking a highly motivated and customer-centric Customer Experience Manager to join their team in Pretoria, Gauteng. This role is pivotal in shaping and enhancing the overall customer journey, ensuring seamless interactions across all touchpoints. The ideal candidate will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention. This is a remote-first position, offering flexibility while demanding a proactive approach to understanding and meeting customer needs. You will play a key role in driving a customer-first culture within the organization, contributing directly to our client\'s reputation and growth in the digital retail space.