Customer Experience Leader | Hybrid, Growth & Impact

Placements24; Pretoria; Híbrido; ZAR 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Medical benefits

Career growth opportunities

Leadership development programs

Employee wellness

Descripción de la vacante

WhatJobs Direct in Pretoria seeks a dynamic Customer Experience Lead to champion exceptional customer journeys across the lifecycle. You will design, implement, and optimize touchpoints, collaborating with marketing, sales, and product teams to drive satisfaction and loyalty.

The role requires a deep understanding of customer psychology, service innovation, and the ability to translate insights into actionable improvements for a customer-centric culture.

Formación

• Bachelor's degree in Marketing, Business, Psychology, or related field.
• Minimum 5 years in customer experience, journey mapping, or related field.
• Proven track record of implementing CX strategies and driving results.
• Strong data interpretation and actionable planning skills.
• Excellent communication and cross-functional collaboration abilities.
• Experience in designing and delivering customer service training.
• Familiarity with customer feedback tools and analytics platforms.

Responsabilidades

• Develop and execute a comprehensive customer experience strategy aligned with objectives.
• Map and analyze customer journeys across touchpoints to identify improvements.
• Design initiatives to improve satisfaction, engagement, and loyalty.
• Analyze feedback from surveys, reviews, and social channels to Spot pain points.
• Collaborate with marketing, sales, and product teams for consistent CX.
• Develop and deliver training programs to empower employees in CX.
• Monitor CX metrics (NPS, CSAT, CES) and report progress.
• Stay updated on CX trends and best practices; advocate for the customer.

Conocimientos

Analytical skills

Communication

Interpersonal skills

Stakeholder management

Training design

Educación

Bachelor's degree in Marketing, Business, Psychology, or related field

Herramientas

Customer feedback tools

Analytics platforms

Descripción del empleo

WhatJobs Direct in Pretoria seeks a dynamic Customer Experience Lead to champion exceptional customer journeys across the lifecycle. You will design, implement, and optimize touchpoints, collaborating with marketing, sales, and product teams to drive satisfaction and loyalty.

The role requires a deep understanding of customer psychology, service innovation, and the ability to translate insights into actionable improvements for a customer-centric culture.