Remote-First Customer Experience Leader | Growth & Loyalty

ManpowerGroup; South Africa; Remote; ZAR 700,000 - 900,000; Full time

Job summary

Our client, a leading e-commerce retailer, is seeking a highly motivated and customer-centric Customer Experience Manager to join their team in Pretoria, Gauteng. This role is pivotal in shaping and enhancing the overall customer journey across all touchpoints, with remote-first flexibility.

You will develop and implement strategies to improve customer satisfaction, loyalty, and retention, and drive a customer-first culture within the organization to support growth in the digital retail space.

Responsibilities

• Develop and implement customer experience strategies across all touchpoints.
• Improve customer satisfaction, loyalty, and retention.
• Foster a customer-first culture to support growth in the digital retail space.

Job description

Our client, a leading e-commerce retailer, is seeking a highly motivated and customer-centric Customer Experience Manager to join their team in Pretoria, Gauteng. This role is pivotal in shaping and enhancing the overall customer journey across all touchpoints, with remote-first flexibility.

You will develop and implement strategies to improve customer satisfaction, loyalty, and retention, and drive a customer-first culture within the organization to support growth in the digital retail space.