SRE: Production Uptime & Resilience Specialist

Lesaka Technologies; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Lesaka Technologies seeks a Site Reliability & Production Support Engineer to maintain the availability, performance, and resilience of production systems in South Africa. You will own incidents, investigate root causes, and coordinate with teams and providers to resolve issues.

You will enhance monitoring, automate support tasks, and contribute to robust disaster recovery and observability practices across cloud and on-prem environments.

Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, Software Engineering, Engineering, or a related technical field.
• 5+ years' relevant experience in SRE, production engineering, DevOps, or similar production-focused role.
• Experience investigating and resolving production incidents.
• Ability to troubleshoot applications, databases, OS, networks, and cloud infrastructure.
• Experience supporting cloud-hosted and on-prem workloads.
• SQL skills including connectivity, performance, locking, and connection pooling issues.
• Experience with monitoring, logging, alerting, and distributed tracing tools.
• Proficiency in at least one scripting or programming language (Python, Bash, PowerShell, C#, or Go).
• Ability to read application code and work with developers on fixes.
• Familiarity with CI/CD, version control, infrastructure as code, and safe deployments.
• Clear written and verbal communication, especially during incidents.
• Ability to take ownership and prioritise under pressure.

Responsibilities

• Production support and incident resolution: supporting production apps, APIs, databases, infrastructure, and integrations.
• Own incidents from detection through investigation, restoration, and closure.
• Prioritise incidents by severity and business impact.
• Investigate issues using logs, metrics, traces, queries, and diagnostics.
• Implement changes within your area of responsibility and coordinate with teams/external providers.
• Carry out controlled rollbacks, failovers, and recovery steps.
• Maintain incident records and communicate progress to stakeholders.
• Participate in on-call rotation, including outside business hours.

Skills

Incident investigation

Cloud & on-prem workloads

SQL skills

Monitoring & tracing tools

Scripting (Python)

CI/CD & IaC

Ownership & problem solving

Read application code

Version control

Education

Bachelor's degree or diploma in Computer Science / IT / Software Engineering or related field

Tools

Docker

Kubernetes

OpenTelemetry

Prometheus

Grafana

Terraform

Job description

Lesaka Technologies seeks a Site Reliability & Production Support Engineer to maintain the availability, performance, and resilience of production systems in South Africa. You will own incidents, investigate root causes, and coordinate with teams and providers to resolve issues.

You will enhance monitoring, automate support tasks, and contribute to robust disaster recovery and observability practices across cloud and on-prem environments.