SQL Support Analyst — Hybrid, UK hours (Cape Town)

Mri Software; Cape Town; Hybrid; ZAR 300,000 - 400,000; Full time

Benefits offered by this job

Medical Aid Scheme

Annual leave and Flex Time Off

Tuition Reimbursement Schemes

Flexible working arrangements

Job summary

Mri Software is seeking a Support Analyst to provide client-focused support from their Cape Town office. The ideal candidate will have a Bachelor’s degree and 2+ years of application support experience. Responsibilities include resolving client issues, managing expectations, and documenting case resolutions. The role allows for hybrid work arrangements, offers benefits like medical aid schemes and annual leave, and requires strong communication and technical skills.

Qualifications

• Minimum of 2 years’ experience in client issue resolution.
• Strong troubleshooting and software testing capabilities.
• Experiential knowledge in application support is essential.

Responsibilities

• Resolve client queries and software-related issues.
• Monitor support cases to ensure resolution within SLAs.
• Engage with clients via email and telephone.

Skills

Troubleshooting skills

Technical proficiency

Communication skills

Analytical thinking

Multitasking

Interpersonal skills

Education

Bachelor’s degree in Business or Computer Science

Tools

SQL

Microsoft Office

Job description

Mri Software is seeking a Support Analyst to provide client-focused support from their Cape Town office. The ideal candidate will have a Bachelor’s degree and 2+ years of application support experience. Responsibilities include resolving client issues, managing expectations, and documenting case resolutions. The role allows for hybrid work arrangements, offers benefits like medical aid schemes and annual leave, and requires strong communication and technical skills.