Support Analyst - Hybrid Global Client Support

MRI India; Cape Town; Hybrid; ZAR 300,000 - 500,000; Full time

Benefits offered by this job

16 hours of Flexible Time Off per year

Office breakfasts and quarterly lunches

Tuition reimbursement schemes

Competitive personal pension plan

Parental leave benefits

Flexibility to work from anywhere for two weeks annually

Job summary

MRI India is seeking a Support Analyst to join their Client Support team in Cape Town. The role involves analyzing complex software issues and engaging with clients from financial and property management sectors. You will provide exceptional customer service, working hybrid with three days in-office and two days remote.

The ideal candidate will possess a bachelor's degree, strong problem-solving skills, and a customer-focused mindset. Competitive benefits include flexible time off, medical aid, and a pension plan.

Qualifications

• Previous experience in customer support roles.
• Ability to manage multiple tasks effectively.
• Familiarity with basic accounting terminology is advantageous.

Responsibilities

• Respond to inbound requests from all channels within service levels.
• Identify, assess, and resolve customer issues.
• Document and manage the resolution process effectively.
• Assist in creating and maintaining user documentation.

Skills

SQL knowledge

Salesforce or equivalent CRM experience

Problem-solving mindset

Time-management skills

Customer focus and passion for support

Professional communication skills

Education

Bachelor's degree or equivalent experience

Job description

MRI India is seeking a Support Analyst to join their Client Support team in Cape Town. The role involves analyzing complex software issues and engaging with clients from financial and property management sectors. You will provide exceptional customer service, working hybrid with three days in-office and two days remote.

The ideal candidate will possess a bachelor's degree, strong problem-solving skills, and a customer-focused mindset. Competitive benefits include flexible time off, medical aid, and a pension plan.