SQL Support Analyst - Oracle/PLSQL

MRI India; Cape Town; Hybrid; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

office breakfasts

quarterly lunches and virtual social

DEI committee and ERGs

Medical Aid Scheme

Personal Pension plan

Parental Leave benefit

25 days annual leave

Flex Time Off

Tuition Reimbursement Schemes

Flexibility to work from anywhere

Volunteer time off

Employee referral scheme

Regional healthcare benefits

PTO and observed holidays

Tuition reimbursement offerings

More!

Job summary

MRI Software in Cape Town is seeking an Application Support Analyst with strong SQL/PL-SQL skills to own complex, database-driven support cases and deliver data-driven solutions to clients.

You will diagnose issues, write and optimise SQL, engage with clients to gather requirements, and ensure service levels are met, while benefiting from a hybrid work model and a comprehensive benefits package.

Qualifications

• 4-6+ years' experience in application or technical support within enterprise software.
• Strong, practical experience writing complex SQL queries from scratch.
• Hands-on experience with Oracle PL/SQL, including developing stored procedures, triggers, and packages.
• Proven ability to build, modify, and optimise SQL statements to solve real business problems.
• Experience with query performance tuning (indexes, execution plans, optimisation techniques).
• Strong understanding of relational database design and data structures.
• Ability to work with large datasets and extract meaningful insights via SQL.
• Strong problem-solving skills with a logical, structured approach.
• Ability to clearly communicate technical solutions to non-technical stakeholders.
• Fluent in English

Responsibilities

• Write, troubleshoot, and optimise SQL queries, scripts, and PL/SQL code to resolve client issues
• Analyse complex data-related problems using custom-built SQL statements and queries
• Act as a technical escalation point for advanced database and application issues
• Perform detailed root cause analysis, identifying issues within database structures, queries, or data integrity
• Review and improve existing queries to enhance performance, accuracy, and efficiency
• Work directly with clients to gather requirements and translate them into SQL-based solutions
• Ensure delivery against SLAs and KPIs, maintaining high levels of client satisfaction
• Contribute to documentation, including SQL scripts, troubleshooting steps, and best practices
• Mentor junior analysts, particularly in SQL development and debugging approaches
• Participate in UAT, validating data fixes and database-related changes

Skills

SQL

PL/SQL

Data analysis

Root cause

Client engagement

Query tuning

English

Tools

Oracle

SQL Developer

Job description

MRI Software in Cape Town is seeking an Application Support Analyst with strong SQL/PL-SQL skills to own complex, database-driven support cases and deliver data-driven solutions to clients.

You will diagnose issues, write and optimise SQL, engage with clients to gather requirements, and ensure service levels are met, while benefiting from a hybrid work model and a comprehensive benefits package.