SQL-Powered 1st Line Application Support Analyst

DeARX; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

DeARX in Johannesburg is seeking a 1st Line Application Support Analyst to provide first-line application and technical support to users, investigate incidents, and resolve data-related issues using SQL. The role emphasizes analytical problem-solving, strong SQL capabilities, and clear communication with both technical and non-technical users.

You will work with developers and operations to diagnose defects, test fixes, and document resolutions while tracking trends and improving support

Qualifications

• Strong practical SQL experience.
• Ability to write, understand and troubleshoot complex SQL queries.
• Strong joins, filtering, aggregation, subqueries and data relationships.
• Experience investigating data discrepancies and application transactions.
• Ability to use SQL as a troubleshooting and diagnostic tool.
• Strong database investigation and analytical capabilities.

Responsibilities

• Provide first-line application support to internal and external users.
• Receive, investigate, troubleshoot and resolve application-related incidents and queries.
• Use SQL to interrogate databases, investigate transactions and identify data-related issues.
• Analyse system behaviour, application information and data to determine root causes.
• Identify whether issues relate to data, application functionality, configuration or user processes.
• Reproduce issues where possible and provide detailed information for escalation.
• Escalate complex technical issues to second-line support or development teams.
• Work closely with developers and technical teams to investigate and resolve application defects.
• Assist with testing fixes and confirming that issues have been successfully resolved.
• Monitor recurring incidents and identify trends or potential underlying problems.
• Maintain accurate incident records and document resolutions and workarounds.
• Communicate clearly and consistently with users throughout the support process.
• Translate technical findings into clear, understandable explanations for business users.
• Contribute to the continuous improvement of support processes, documentation and knowledge bases.

Skills

SQL

Analytical thinking

Communication skills

Incident management

Tools

SQL Server

C# / .NET

Incident management tools

Job description

DeARX in Johannesburg is seeking a 1st Line Application Support Analyst to provide first-line application and technical support to users, investigate incidents, and resolve data-related issues using SQL. The role emphasizes analytical problem-solving, strong SQL capabilities, and clear communication with both technical and non-technical users.

You will work with developers and operations to diagnose defects, test fixes, and document resolutions while tracking trends and improving support