Spitz - Store Admin Manager - Gateway

AVI Limited; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Spitz is seeking a Store Admin Manager to oversee store administration, stock control, and cash processes in a premium retail environment. You will ensure compliance with policies while supporting the Store Manager and retail team.

Reporting to: Store Manager. You will drive operational excellence, maintain high customer service standards, and lead a team in a fast-paced, luxury retail setting.

Qualifications

• 4+ years' retail experience (Fashion & Footwear preferred).
• At least 1 year of administration management experience.
• Strong numerical ability and attention to detail.

Responsibilities

• Retail Administration & Compliance: ensure policy adherence and complete admin checks.
• Stock Control & Inventory: manage stock processes and conduct weekly/quarterly counts.
• Leadership & Store Operations: act as Store Manager when required and maintain customer relationships.
• Customer Service Excellence: role models in service quality and staff coaching.

Education

Matric/Grade 12

Retail qualification

Job description

A LEGACY OF LUXURY & STYLE

Spitz is home to world-class brands such as Carvela, Gianni Chiarini, Lacoste, Nina Roche, and Tosoni. With the addition of Carvela Donna & Bello body sprays and Verve by Kurt Geiger, we continue to elevate premium fashion with iconic scents that complement our renowned brands.

Lead with Prestige

Are you a meticulous and organised leader with a passion for premium retail brands? Do you thrive in a fast-paced, high-end environment where precision, efficiency, and customer service excellence define success? We are looking for a Store Admin Manager to ensure seamless store operations while upholding the prestige of our brand.

As a crucial member of our team, you will assume a crucial role in overseeing store administration, stock control, and cash processes, ensuring seamless operations. Your commitment to detail, structure, and accuracy will directly contribute to an exceptional shopping experience that reflects our brand’s sophistication and reputation.

Your Role

As a Store Admin Manager, you will be responsible for maintaining operational excellence through precise cash, stock, and administrative control. You will ensure full compliance with company policies while providing critical support to the Store Manager and retail team.

Reporting to: Store Manager

Key Areas of Impact

Retail Administration & Compliance

• Ensure strict adherence to policies and procedures as per admin guidelines.
• Complete daily, weekly, and monthly admin checks with accuracy.
• Log and follow up on operational issues (e.g., stock discrepancies, maintenance, cash variances).
• Manage banking processes, prepare cash for collection, and investigate variances.
• Process manual transactions efficiently when required.

Stock Control & Inventory Accuracy

• Train and support staff on stock management best practices.
• Ensure stock management processes are executed daily to prevent losses.
• Investigate and clear stock variances to maintain inventory integrity.
• Coordinate and oversee weekly and quarterly stock counts to ensure accuracy.
• Conduct a weekly shoe pairing exercise and manage write-offs responsibly.

Leadership & Store Operations Support

• Step in as Acting Store Manager when required, ensuring smooth store operations.
• Maintain high customer service standards and strong customer relationships.
• Ensure staffing and planning align with store requirements.
• Enforce store policies and disciplinary procedures when necessary.
• Foster a culture of collaboration and excellence within the team.

Customer Service Excellence

• Embed a customer-first mindset within the store.
• Strengthen internal and external customer relationships.
• Deliver ongoing in-store coaching and training to enhance service standards.
• Lead by example in delivering exceptional service and professionalism.

What It Takes To Succeed

Experience that set you up for success:

• 4+ years' retail experience (Fashion & Footwear preferred)
• At least 1 year of administration management experience
• Strong numerical ability and attention to detail

Qualifications & Certifications That Will Contribute To Your Success

• Matric / Grade 12 (essential)
• Tertiary Retail Qualification (advantageous)

Additional Requirements That Will Enhance Your Impact For Success

• Stock & cash management expertise
• Strong retail admin discipline and adherence to processes
• Ability to meet deadlines while managing multiple priorities
• Strong relationship-building skills with staff and customers
• A team player who thrives in a fast-paced, structured environment

Why Join Us?

• Be part of a premium, high-end retail brand with an outstanding reputation
• Work in a sophisticated, customer-focused environment
• Play a key role in maintaining operational excellence and luxury retail standards

If you are a detail-driven, customer-focused leader ready to take on this exciting challenge, we want to hear from you!