Consultant, Retentions

Standard Bank Group; Roodepoort; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Standard Bank Group in Roodepoort seeks a Multi-product Retentions Consultant to provide telephonic and written support to customers, focusing on retaining cancellations by presenting product benefits and alternatives. The role also covers reinstatement of policies and prudent upselling where possible.

Candidates should have a diploma in Finance and Accounting, relevant insurance credits, and FAIS/COB training, with 3+ years in Short Term Insurance and 2+ years call centre experience.

Qualifications

• Matric required.
• Minimum 120 insurance credits required.
• Regulatory exams required.
• FAIS accreditation required.
• COB and compliance training required.
• Minimum 3 years in the insurance industry.
• Minimum 2 years call centre/telephone experience.
• Insurance product knowledge of at least one product.

Responsibilities

• Provide high level service to customers telephonically and via correspondence.
• Retain cancellations by offering product benefits, downgrades or discounts.
• Handle reinstatement of policies and upsell where appropriate.
• Adhere to procedures and maintain accurate client records.

Skills

Interacting with People

Team Working

Articulating Information

Interpreting Data

Following Procedures

Education

Diploma in Finance and Accounting

Matric

120 Insurance credits

Regulatory Exams

FAIS

COB and compliance training

Job description

Location: ZA, GP, Roodepoort, 4 Ellis Street

Business Segment: Insurance & Asset Management

To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Multi-product Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, discounts to suit the client’s needs and to make sure the client remains on the book. Reinstatement of policies are also a core job function, policies will need to be reinstated as per client’s requests, as this point consultants can use this opportunity to upsell on the policy which will contribute to the company’s revenue

Qualifications

Type of Qualification: Diploma
Field of Study: Finance and Accounting

• Matric
• A minimum of 120 Insurance credits
• Regulatory Exams
• FAIS
• Requirements include Class of business (COB) and compliance training

Experience Required

Experience Required
Short Term Insurance
The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1. Minimum of 2 years retentions experience.

Additional Information

• Articulating Information
• Checking Things
• Following Procedures
• Interacting with People
• Interpreting Data
• Team Working
• Client Knowledge
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services
• Certificate of Proficiency
• Code of banking practice
• Insurance background

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.