Specialist: Channel Development & Management (OS)

Telkom

Gauteng

On-site

ZAR 700,000 - 1,000,000

Full time

2 days ago

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Job summary

Telkom Openserve seeks a Specialist: Channel Development & Management to lead multi-channel strategies for broadband revenue growth. You will identify opportunities, establish channels, and drive partnerships across markets.

This role reports to senior management and requires a customer-centric approach. You will collaborate with Product Managers, Network Planners, and Marketing to develop platforms for lead generation and channel onboarding while monitoring performance and forecasting business

Qualifications

NQF 6: National Diploma/Advanced Diploma/Certificate.
5 Years relevant experience in channel development/ management and sales.
Qualification preferably in Channel Development/ Sales/ Marketing-related field.

Responsibilities

Sales, revenue growth, retention planning, and campaign execution.
Sales channel establishment, maintenance, and performance management.
Develop appropriate sales channels to deliver on targets.
Monitor channel performance and profitability.
Identify opportunities for network investment and respond to proposals.
Develop and execute sales plans to monetize investments.
Build long-term strategic partnerships across channels.

Skills

Forecasting techniques

Market insights

Negotiation techniques

Presentation skills

Team management

Conflict management

Communication

Project management

Decision making

Problem solving

Creativity

Business acumen

Time management

Leadership

Customer focus

Confidentiality

Cross-functional teamwork

Education

National Diploma/Advanced Diploma/Certificate, NQF 6

Job description

Structural Information

Job number: 10031368

Job title: Specialist: Channel Development & Management (OS)

Job grade: S5

BU: Openserve

Division: Openserve

Span of control: 0-5

Reports to: Senior Management

Core Description

Responsible for identifying, developing, managing and supporting multiple channels including digital to generate revenue from broadband sales. Create and manage a strategy to generate leads and orders, in different segments or markets,resulting in improved channel performance, in accordance with the broader objectives and strategy of the company. In collaboration with relevant stakeholders, champion a customer-centric approach in all channel-related initiatives to guarantee revenue growth. Establish relationships with critical stakeholders in various markets to drive Openserve objectives. Accountable for overall support to all channel requirements and escalations.

Job Responsibilities

Sales, revenue growth, Retention planning, and campaign execution
Sales channel establishment, maintenance, and performance management.
Develop appropriate sales channels to deliver on targets.
Monitor channel performance and profitability
improve penetration through sales, and marketing investment proposals
Identify opportunities for network investment in gated communities (and other new developments) and respond to requests for proposals to secure new network build and revenues.
Develop and execute sales plans to monetize investments.
build long term strategic partnerships across channels to monetize existing inventory and generate interest for new build
End to end service-oriented customer management
Managing of suppliers and Multi Channels
Develop marketing activities and support the channels
Develop and automate platforms to enable lead generation
Enable sales of existing and new products or solutions.
Monitoring performance
Identify Channels for broadband revenue growth
Provide channel intelligence and performance insights
Identify lead and lag performance indicators
Influence business plan forecasting
Support operational and strategic decision making
Increase market penetration
Channel onboarding (Commercial & Contractual)
Renewal of agreements and contracts
Commercial evaluation of channel performance versus incentive cost.

Manage the channel programs in alignment with Openserve objectives in terms of the following

Develop channel strategy marketing effort to recruit new participants
Reward and recognition management as well as performance reporting
Invoicing and commission payment processes
Manage platform and processes for various channels
Marketing activities and campaigns to improve sales
Channel Onboarding & Governance

Core Competencies

Functional Knowledge

Forecasting Techniques; Research Processes and Methodologies; Market Trends; Products and Services; Scenario formulation Business & Commercial Planning; Sales & Marketing; Performance monitoring; Market & Customer Insights; Pressure Handling Techniques; Negotiation Techniques; Computer Applications. Presentation Techniques; Team Management; Conflict Management; Communicating; Project Management; Decision Making; Problem Solving; Conceptual Ability; Creativity; Report Writing technique; Business Acumen

Functional Skills

Conceptual ability; Accuracy and attention to details; Time management; Communication and networking capabilities; Leadership; Driven; Innovative; Systematic; Accurate; Proactive; Customer Focus; Maintain Confidentiality; Decisive; Cross-Functional teamwork

Behavioural Competencies

Motivated; Innovative; Systematic; Accurate; Proactive; Customer Focus; Maintain Confidentiality; Business Acumen; Decision Making; Cross-Functional Teamwork

Market Leadership: Develop expertise to seize opportunities, influence people, and implement.

Business Leadership: Pursue strategies, goals, and actions to implement and follow through on targets.

People Leadership: Empower, influence and direct people to make decisions.

Personal Leadership: Embrace change and work in a team with an alignment of self-values towards Telkom values.

Values Aligned with Openserve Values

Certifications

None

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate

Experience

5 Years relevant experience

Additional Information

Qualification and experience:

Qualification preferably in Channel Development/ Sales/ Marketing-related field.
Experience preferably in channel development/ management and sales.
Proven track record in channel management.

Special Requirements: