Internal Channel Sales Specialist

Zohorecruit; Cape Town; On-site; ZAR 450,000 - 700,000; Full time

Job summary

Zohorecruit in Cape Town is seeking an experienced IT sales professional to own and grow strategic accounts. You will manage end‑to‑end customer experience, handle escalations, and drive new opportunities through proactive outreach and value‑driven proposals.

Ideal candidates will have a minimum of 5 years in customer sales with ICT product knowledge and a proven track record in IT hardware, enterprise solutions, security and software.

Qualifications

• Minimum 5 years in customer sales, with account growth.
• Experience in Internal Account Management and Channel Sales.
• Experience in IT sales and knowledge of ICT products.

Responsibilities

• Maintain and expand the existing customer base with value‑driven relationships.
• Own end‑to‑end customer experience and ensure satisfaction.
• Handle complaints and escalations with urgency and professionalism.
• Proactively cold call to sign up new business and increase market share.
• Identify, pursue, and close new sales opportunities to grow revenue.
• Perform up‑selling and cross‑selling to maximise account value.
• Design and execute account strategies and growth plans.

Skills

IT sales

Channel Sales

CRM systems

ERP platforms

Account management

Sales targeting

Upsell/cross-sell

Stakeholder management

Relationship building

Communication skills

Education

Degree/Diploma in ICT

Tools

CRM systems

ERP platforms

Job description

Cape Town, South Africa | Posted on 27/05/2026

The overall purpose of this position is to develop andmaintain long‑term, valued-driven relationships with customers by consistentlydelivering exceptional service and proactive support. Drive sustainable salesgrowth by identifying and securing new business opportunities, presentingtailored solutions, and aligning offerings with the company’s strategicobjectives. Address challenges and resolve conflicts effectively to ensurecustomer satisfaction, strengthen loyalty, and enhance overall business performance.

Key Responsibilities

• Maintain, nurture, and expand the existingcustomer base by building strong, value‑driven relationships.
• Take full ownership of the end‑to‑end customerexperience, ensuring consistent satisfaction and loyalty.
• Manage customer complaints, escalations, andqueries with urgency and professionalism.
• Conduct proactive cold calling to sign up newbusiness and increase market penetration.
• Identify, pursue, and close new salesopportunities to grow revenue and achieve defined targets.
• Perform up‑selling and cross‑sellinginitiatives to maximize account value.
• Design and execute account strategies andgrowth plans tailored to each customer.
• Develop structured pipelines and maintainaccurate pipeline management practices.
• Organize customer meetings, reviews, andfeedback sessions with clear follow‑up actions.
• Provide operational support and ensure seamlessprocess flow throughout the post‑sale lifecycle.
• Prepare deals, commercial proposals, andpricing quotations with high accuracy.
• Support customers with Statements of Work (SOW)management and delivery oversight.
• Understand each customer’s business model,needs, and pain points to recommend suitable solutions.
• Present innovative, value‑added offerings thatalign with the company’s objectives.
• Work closely with brand teams, internaldepartments, and vendor partners to strengthen customer solutions.
• Obtain and maintain required certifications tosupport product credibility and technical excellence.

Requirements

Experience and Knowledge

• A minimum of 5 years’ experience in customersales, with a proven ability to manage and grow accounts.
• Experience in Internal Account Management.
• A minimum of 3 years’ experience in a ChannelSales team environment.
• Must have experience in IT sales.
• Must have knowledge of IT products and brands –should display a keen interest/passion to learn and sell IT hardware,enterprise, security and software products.
• Prior working experience within the ICTDistribution industry will be considered highly advantageous.
• Excellent proficiency in relevant computerapplications (e.g., CRM systems, ERP platforms, and productivity tools).
• Solid understanding of customer servicepractices and principles, including effective communication, complainthandling, and customer engagement strategies.
• Must show a strong sales track record with ahistory of meeting target and growing business.

Skills and Education

• A Degree, Diploma orrelevant certification in ICT is advantageous.
• Intermediate proficiencyin Microsoft Word, Excel, Outlook, and PowerPoint is required.
  
• Driver's license and own vehicle are advantageous.
• Strong attention todetail and accuracy in all administrative and customer‑related tasks.
• Excellent telephonic andverbal communication skills supported by active listening.
• Strong interpersonalabilities to engage effectively with diverse personality types.
• Ability to up sell andidentify value-based opportunities.
• Demonstrated customer‑focusedapproach with the ability to adapt communication style to match customer needs.
• Advanced customerresolution and conflict‑handling skills.
• Ownership of the fullcustomer experience, ensuring satisfaction and long‑term relationships.
• Consistent, reliable,and committed to maintaining a strong work ethic.
• Ability to handlestressful situations with professionalism, emotional intelligence, andappropriate soft skills.
• Well‑organized, deadline‑driven,and able to manage time effectively.
• Ability to multi‑task,prioritize efficiently, and manage workload independently.
• Strong organizationalskills to ensure smooth operations, timely follow‑through, and structuredworkflow.

Personal Attributes and Qualities

• Must be interested in IT products and demonstratea willingness to continuously learn about new technologies and IT products.
• Must enjoy taking initiative andaccountability.
• Passionate about solving problems with aproactive and analytical mindset.
• Applies professionalism in allinteractions.
• Able to work effectively in a pressuredenvironment.
• Maintains high personal standards and acommitment to quality in all tasks.
• Confident, self‑motivated, and displayshigh levels of energy and enthusiasm.
• Willing to go the extra mile to deliverexceptional customer and business outcomes.
• Self-managed and able to work independentlywith minimal supervision.
• Strong customer service orientation, alwaysprioritising customer needs and ensuring satisfaction.
• Excellent rapport‑building with customers,creating positive, trust-based relationships.
• Enjoy teamwork and collaborate well withcolleagues, vendors, and cross-functional teams.
• Actively contributes to a positive teamculture and shared success.
• Strong administrative capabilities,ensuring accuracy, organisation, and follow-through.
• Demonstrates reliable time management andtask prioritisation.
• Motivated to stay updated with evolvingindustry trends.

Compliance Competencies

• Perform all duties withintegrity, to the highest ethical standards, and in compliance with allrelevant legal, contractual and other requirements as mandated by the CompanyCode of Conduct.
• Keep up to date with changesin applicable compliance obligations, controls and measures relevant to therole.