Spa Therapist

Pepperclub Hotel & Spa; Cape Town; On-site; ZAR 123,000 - 167,000; Full time

Job summary

Pepperclub Hotel in Cape Town is seeking a passionate Spa Therapist to join our luxury spa team. You will deliver massages, facials, and body therapies while creating memorable guest experiences and recommending treatments and products.

We value warm, professional, guest-focused staff who can work well in a team, maintain hygiene standards, and engage in stock and reception duties as needed.

Qualifications

• National Diploma in Beauty Therapy or equivalent.
• Minimum 2 years' experience in a luxury spa environment.
• Proficient in a wide range of spa treatments.
• Strong knowledge of skincare, beauty products and treatment protocols.
• Previous retail or product sales experience.
• Basic administrative skills and experience working with booking systems.
• Strong interpersonal and communication skills.
• Excellent attention to detail.
• Professional, well-presented and guest-focused.
• Able to work well as part of a team.
• Flexible and able to work according to operational requirements.

Responsibilities

• Deliver a range of professional spa treatments, including massages, facials and body therapies.
• Create a welcoming, relaxing and personalised experience for every guest.
• Conduct guest consultations and recommend appropriate treatments and products.
• Promote and sell spa retail products.
• Maintain treatment rooms and spa areas to the highest hygiene and presentation standards.
• Assist with spa bookings, reception duties and treatment postings.
• Assist with stock takes and general spa administration.
• Work closely with the Spa team to ensure smooth day-to-day operations.
• Maintain a high standard of professionalism and guest service at all times.

Skills

Customer service

Interpersonal skills

Retail sales

Team player

Time management

Attention to detail

Professional appearance

Education

National Diploma in Beauty Therapy

Tools

Booking systems

Job description

Spa Therapist

Pepperclub Hotel | Cape Town

Pepperclub Hotel is looking for a passionate and professional Spa Therapist to join our team.

We are looking for someone who takes pride in creating memorable guest experiences and delivering exceptional treatments in a luxury spa environment. The ideal candidate is warm, professional, guest-focused and confident in providing personalised treatments and product recommendations.

Key Responsibilities

• Deliver a range of professional spa treatments, including massages, facials and body therapies
• Create a welcoming, relaxing and personalised experience for every guest
• Conduct guest consultations and recommend appropriate treatments and products
• Promote and sell spa retail products
• Maintain treatment rooms and spa areas to the highest hygiene and presentation standards
• Assist with spa bookings, reception duties and treatment postings
• Assist with stock takes and general spa administration
• Work closely with the Spa team to ensure smooth day-to-day operations
• Maintain a high standard of professionalism and guest service at all times

Requirements

• National Diploma in Beauty Therapy or equivalent qualification
• Minimum of 2 years' experience in a luxury spa environment
• Proficient in a wide range of spa treatments
• Strong knowledge of skincare, beauty products and treatment protocols
• Previous retail or product sales experience
• Basic administrative skills and experience working with booking systems
• Strong interpersonal and communication skills
• Excellent attention to detail
• Professional, well-presented and guest-focused
• Able to work well as part of a team
• Flexible and able to work according to operational requirements

What We're Looking For

Someone who genuinely enjoys working with people and understands that a great spa experience is about more than the treatment itself. You should be calm, attentive and professional, with a passion for wellness and creating an experience that leaves our guests wanting to return.