Spa Manager

Wild Dreams Hospitality; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance-based incentive structure

Live-in accommodation and staff meals

Job summary

Wild Dreams Hospitality is seeking a SPA MANAGER for a Big Five safari lodge in the Waterberg region of Limpopo. The role focuses on driving treatment sales, retail performance and therapist productivity while remaining hands-on when needed.

The ideal candidate will have a nationally recognised spa qualification (Somatology/Beauty Therapy) with massage therapy certification, 5+ years in spa/wellness and 2+ years in a supervisory role. Luxury lodge experience is highly preferred.

Qualifications

• High-level spa therapy qualification required.
• Minimum 5 years in spa/wellness industry.
• Minimum 2 years in management or supervisory role.
• Luxury hotel or lodge experience preferred; safari lodge exposure advantageous.
• Strong leadership and revenue-focused mindset.

Responsibilities

• Manage daily spa operations to luxury standards.
• Oversee bookings, scheduling, and treatment allocation to maximise utilisation.
• Drive monthly revenue targets across treatments and retail.
• Design promotions, packages and seasonal campaigns to build occupancy.
• Recruit, train, and manage the therapy team.
• Maintain accurate stock control and cash-up procedures within budget.
• Develop and uphold spa SOPs, run audits and product training.
• Partner with lodge management to integrate the spa into the guest experience.
• Lead by example and stay hands-on with treatments when needed.

Skills

Spa management

Revenue targets

Retail sales

Team leadership

Stock control

Treatment sales

Education

Massage therapy qualification

Somatology/Beauty Therapy

CIDESCO/ITEC/CIBTAC

Tools

Spa booking POS systems

Job description

Big Five safari lodge in the Waterberg region of Limpopo is seeking a SPA MANAGER to lead its wellness operation
The ideal candidate is a revenue-focused spa professional who thrives on driving treatment sales, retail performance and therapist productivity, while remaining willing to step into treatments themselves when needed. You'll work closely with lodge management to weave the spa seamlessly into the wider guest journey.

Core Criteria:

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent (minimum 2-year qualification preferred); ITEC, CIDESCO or CIBTAC advantageous
• Massage therapy qualification essential
• Minimum 5 years' experience in the spa/wellness industry
• Minimum 2 years' experience in a management or supervisory capacity
• Experience within a luxury hotel, lodge, resort or destination spa strongly preferred; safari lodge exposure advantageous
• Proven track record managing a team and delivering against revenue targets
• Experience with stock control, ordering and spa booking/POS systems
• Strong retail sales and upselling ability
• First Aid qualification and valid driver's licence advantageous
• Commercially minded, financially aware, highly organised and a confident leader
• Comfortable in a remote lodge setting, flexible with weekends and public holidays

Core Responsibilities:

• Manage the spa's daily operations, ensuring luxury standards of presentation, hygiene and treatment protocol
• Oversee bookings, therapist scheduling and treatment allocation to maximise utilisation
• Take ownership of monthly revenue targets across treatments and retail, tracking performance closely
• Design promotions, packages and seasonal campaigns to build occupancy
• Recruit, train, schedule and manage the performance of the therapy team
• Maintain accurate stock control, ordering and cash-up procedures within budget
• Develop and uphold spa SOPs, run treatment audits and ongoing product training
• Partner with lodge management to integrate the spa into the broader guest experience
• Lead by example, staying hands-on with treatments when operationally required

On Offer:

• Performance-based incentive structure
• Live-in position with single accommodation and staff meals provided