Solutions Engineer (Software Implementation)

Jendamark GmbH; Gqeberha; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Jendamark GmbH seeks an Industrial Engineer to drive digital manufacturing projects and process improvements on customer sites. You will analyse operational processes, implement software tools, and collaborate with clients to realise measurable gains in efficiency and productivity.

The role emphasizes hands-on configuration, testing, user training, and post-implementation support within manufacturing environments. Some travel to sites is expected.

Qualifications

• Formal education as listed; bachelor’s degree required in IE or related field.
• PM certification is advantageous and English proficiency mandatory.
• Driver’s Licence Code 8 is required.

Responsibilities

• Conduct site assessments to map processes and identify digitalisation opportunities.
• Assist in configuring, deploying and testing software solutions for customers.
• Engage with customers to gather requirements and present solutions.
• Support change management and train end-users on new systems.
• Provide post-implementation support and performance reporting.
• Lead improvement initiatives and document project activities.
• Travel to customer sites as needed, up to 30–40% historically.

Skills

Process analysis

Software implementation

Customer focus

Problem solving

Project management

Data analysis

Team collaboration

Adaptability

Attention to detail

Technical communication

Training & support

Education

Grade 12

Bachelor’s degree in Industrial Engineering or related technical field

Tools

MS Office (Excel, PowerPoint)

ERP/MES systems

Job description

Basic Requirements:

• Formal Tertiary education: Grade 12


• Bachelor’s degree in Industrial Engineering or a related technical field.


• Project Management certification (advantageous)


• Languages: English – Read, write and speak (required)


• Drivers Licence: Code 8 (required)

Job Objectives:

Are you a process-driven Industrial Engineer with a knack for software implementation and factory optimisation? We’re looking for a results-oriented engineer to support the rollout of our innovative digital manufacturing solutions. In this role, you will work directly with customers to analyse operational processes, implement digital tools, and drive measurable improvements in efficiency and productivity. If you thrive on problem-solving, process optimisation, and working with cutting-edge industrial software, this role is for you!

Experience:

• Minimum 2-4 years’ experience in an Industrial Engineering or Process Improvement role.


• Experience with software implementation projects within manufacturing or industrial environments.


• Experience in business process analysis, process mapping, and optimisation initiatives.


• Practical knowledge of manufacturing systems, factory floor operations, and industrial automation (advantageous).


• Exposure to SaaS (Software as a Service) or digital manufacturing platforms (advantageous).


• Excellent working knowledge of MS Office, especially Excel and PowerPoint.


• Experience working with ERP, MES, or related factory information systems (advantageous).


• Project management and client-facing experience essential.

Skills and Competencies:

• Process Analysis: Strong ability to analyse, map and optimise business processes.


• Software Implementation: Experience managing and supporting the rollout of digital systems on factory floors.


• Customer Focus: Ability to engage with clients, understand operational challenges, and propose effective solutions.


• Problem-Solving: Structured, logical approach to problem identification and resolution.


• Project Management: Proven ability to manage projects to successful, on‑time completion.


• Technical Communication: Ability to translate complex technical concepts into practical, understandable language for non-technical stakeholders.


• Continuous Improvement: Passion for identifying inefficiencies and implementing sustainable solutions.


• Data Analysis: Ability to interpret operational data to guide decision-making and performance improvements.


• Team Collaboration: Strong team player, comfortable working cross‑functionally with engineers, developers, and clients.


• Adaptability: Comfortable working in dynamic environments with changing customer needs.


• Ethical Conduct: Maintain professional integrity and customer confidentiality.


• Attention to Detail: Ensure accuracy and completeness in project documentation, system configurations, and reporting.


• Training & Support: Capability to train end-users and provide post-implementation support.

Main Tasks and Responsibilities:

• Process Audits & Analysis: Conduct detailed site assessments to map current operational processes and identify areas for digitalisation.


• Software Implementation Support: Assist in configuring, deploying, and testing software solutions according to customer requirements.


• Customer Engagement: Work closely with customers to gather functional requirements, conduct process reviews, and present solution proposals.


• Change Management: Support customer teams in adopting new systems and processes, providing guidance and best practice recommendations.


• Training & Handover: Deliver user training and develop supporting documentation to ensure smooth operational handovers.


• Post-Implementation Support: Provide ongoing technical and operational support to resolve issues and enhance solution effectiveness.


• Process Optimisation Projects: Lead and participate in continuous improvement initiatives within customer environments.


• Documentation: Maintain clear, concise records of project activities, site assessments, customer interactions, and process changes.


• Software Testing: Collaborate with development teams to test new functionalities and provide operational feedback.


• Travel Expectations: Industrial Engineers may be required to support various customer sites, including occasional international travel. Historically, this travel averaged between 30% to 40%, but with increased virtual support options, this is currently less frequent but remains possible.


• Jendamark Culture: Portray a positive, professional image of Jendamark Automation. Be detail‑orientated, customer‑focused, and results‑driven — willing to work overtime where required to meet project deadlines.

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998

Jendamark Automation reserves the right not to make an appointment. Applications will not qualify the applicant to an interview or appointment, as only shortlisted candidates will be contacted for interviews. Please kindly consider your application unsuccessful if not contacted three weeks after submission/closing date.