Solutions Delivery Lead

AES Global; Cape Town; Hybrid; ZAR 900,000 - 1,300,000; Full time

Job summary

AES Global is seeking a Solutions Delivery Lead to own complex customer implementations from concept to go-live in a hybrid Cape Town setting.

You will run requirements workshops, translate business needs into designs and user stories, and manage scope, budgets, and timelines with senior stakeholders. Prioritise configuration over customization and maintain clear change control.

Qualifications

• 5+ years in software delivery, business analysis or implementation project roles.
• Proven track record delivering complex, multi-stakeholder projects to firm go-live dates.
• Experience deploying CX / CRM / contact-centre software solutions.
• Commercially aware mindset—understand how scope creep affects delivery and margin.
• Strong organisation, planning and documentation, and understanding of agile frameworks (Scrum, Kanban, hybrid).
• An IT diploma or degree.

Responsibilities

• Lead multiple customer deployment projects from initiation to go-live, owning scope, quality, budget and timelines.
• Build detailed project plans, schedules, resource allocations and risk/issue logs, and run the project ceremonies.
• Act as the primary customer contact during deployment and build trusted relationships with senior stakeholders.
• Run requirements-gathering and solution-design workshops, translating business needs into functional designs, user stories and acceptance criteria.
• Produce ‘as-is’ and ‘to-be’ process designs and gap analysis, guiding customers toward configuration over customisation.
• Manage scope firmly — formal change control, dependency mapping and clear ‘must-have’ vs ‘nice-to-have’ boundaries.

Skills

Software delivery

Business analysis

Implementation projects

Education

IT diploma or degree

Tools

Zendesk

Freshdesk

Salesforce Service Cloud

Odoo

Job description

We’re working with an established software company whose platform brings CRM, contact-centre and workflow tools together for its customers, and they’re looking for a Solutions Delivery Lead.

You’ll own complex customer implementations end-to-end — turning business needs into practical solutions and guiding customers confidently from concept to go-live. It’s a role for someone commercially aware and client-facing, who combines structured project leadership with strong product intuition.

What you’ll do

• Lead multiple customer deployment projects from initiation to go-live, owning scope, quality, budget and timelines
• Build detailed project plans, schedules, resource allocations and risk/issue logs, and run the project ceremonies
• Act as the primary customer contact during deployment and build trusted relationships with senior stakeholders
• Run requirements-gathering and solution-design workshops, translating business needs into functional designs, user stories and acceptance criteria
• Produce ‘as-is’ and ‘to-be’ process designs and gap analysis, guiding customers toward configuration over customisation
• Manage scope firmly — formal change control, dependency mapping and clear ‘must-have’ vs ‘nice-to-have’ boundaries

What you’ll bring

• 5+ years in software delivery, business analysis or implementation project roles
• A proven track record delivering complex, multi-stakeholder projects to firm go-live dates
• Experience deploying CX / CRM / contact-centre software solutions
• A commercially aware mindset — you understand how scope creep affects delivery and margin
• Strong organisation, planning and documentation, and understanding of agile frameworks (Scrum, Kanban, hybrid)
• An IT diploma or degree

Advantageous

• Experience with CX / CRM platforms (e.g. Zendesk, Freshdesk, Salesforce Service Cloud, Odoo or similar)
• Contact-centre or customer-experience operations background, and API / integration familiarity
• Project-management certifications (PMP, Prince2, Agile/Scrum)

Working model

Hybrid in Cape Town — at least one day a week in the office.