Solution Delivery Manager

CV; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

CV (Christian Vision) in Cape Town, South Africa, seeks a skilled Solution Delivery Manager to guide digital initiatives from discovery through delivery. You will translate business requirements into practical solutions and coordinate cross-functional delivery activities across departments.

The role emphasizes collaboration across time zones, ensuring security, data governance, and alignment with CV’s mission.

Qualifications

• Minimum 3+ years’ experience in business analysis, project management, or digital delivery roles is required.
• Tertiary qualification in IT, Computer Science, Information Systems, or a related discipline (or equivalent professional experience) is essential.
• Strong interpersonal and facilitation skills, with an ability to communicate clearly with both technical and non-technical stakeholders, are essential.

Responsibilities

• Facilitate discovery workshops and stakeholder interviews to understand user requirements, map current and future workflows, and identify opportunities for automation, integration, and improvement.
• Translate business requirements into structured documentation, including user stories, acceptance criteria, and technical specifications to guide delivery teams.
• Collaborate with internal teams and service providers to scope initiatives, plan timelines, and coordinate delivery resources across departments.
• Oversee project execution from planning to rollout, managing risks, tracking progress, and maintaining clear communication with stakeholders throughout.
• Coordinate user acceptance testing and feedback loops to validate solutions and ensure readiness for implementation.
• Collaborate with support and enablement teams to prepare training resources, manage change impacts, and promote adoption across user groups.
• Monitor the adoption, impact, and effectiveness of delivered solutions to identify areas for improvement.
• Recommend enhancements based on user feedback, operational data, and changing functional requirements.
• Ensure security, data governance, and compliance principles are embedded into solution design and delivery, supporting accountability, auditability, and alignment with internal policies and external standards.
• As part of a global organisation, you will be required to collaborate across time zones, which may involve out-of-hours availability.

Skills

Stakeholder facilitation

Communication

Requirement elicitation

Education

Bachelor's degree in IT/CS/IS

Tools

CRM

ERP

CMS

Job description

This is an on-site role, based at our Cape Town office. Only candidates with full working rights for this location will be considered.

Who We AreCV (Christian Vision) is a global organisation that exists to introduce people to Jesus and encourage them to become his true followers. Evangelism is at the heart of all we do at CV, bringing the gospel to people around the world in both physical and digital realms.

If you are passionate about sharing the gospel and motivated by a desire to create meaningful change at scale, CV offers a unique mission-driven opportunity to join a team harnessing innovation and navigating new frontiers within evangelism.

About The Technology FunctionTechnology function is a strategic enabler of our global mission — building and stewarding the digital capabilities that allow us to reach people with the Gospel wherever they are. Operating across infrastructure, applications, support, data, engineering, research, and cybersecurity, the Technology team delivers secure, scalable, and integrated systems that empower staff, enable digital ministry initiatives, and fuel digital innovation. We work in close partnership with all functions across CV, to co-create tools and platforms that are contextually relevant, high-impact, and future-ready. With a posture of curiosity, adaptability, and creative problem-solving, the Technology function is intentionally forward-leaning: testing boundaries, exploring new possibilities, and continuously evolving how technology can serve and enable CV, and our mission in a changing world.

Job OverviewWe are seeking a skilled, creative, and strategic Solution Delivery Manager who shares our passion for evangelism and wants to join our dynamic team in Cape Town, South Africa. This role is responsible for guiding digital initiatives from discovery through to delivery — ensuring that core applications and solutions are designed and implemented in alignment with organisational needs. You will collaborate across functions to translate business requirements into practical solutions and coordinate cross-functional delivery activity.

Your objectives will include enhancing the usability and impact of CV’s technical capabilities, supporting effective project execution, and helping teams adopt technology that accelerates mission delivery. This role contributes directly to the Technology function’s goal of enabling scalable, secure, and integrated digital capabilities that power CV’s global impact.

We are seeking a skilled, creative, and strategic Solution Delivery Manager who shares our passion for evangelism and wants to join our dynamic team in Cape Town, South Africa.

Specific Responsibilities

• Facilitate discovery workshops and stakeholder interviews to understand user requirements, map current and future workflows, and identify opportunities for automation, integration, and improvement.
• Translate business requirements into structured documentation, including user stories, acceptance criteria, and technical specifications to guide delivery teams.
• Collaborate with internal teams and service providers to scope initiatives, plan timelines, and coordinate delivery resources across departments.
• Oversee project execution from planning to rollout, managing risks, tracking progress, and maintaining clear communication with stakeholders throughout.
• Coordinate user acceptance testing and feedback loops to validate solutions and ensure readiness for implementation.
• Collaborate with support and enablement teams to prepare training resources, manage change impacts, and promote adoption across user groups.
• Monitor the adoption, impact, and effectiveness of delivered solutions to identify areas for improvement.
• Recommend enhancements based on user feedback, operational data, and changing functional requirements.
• Ensure security, data governance, and compliance principles are embedded into solution design and delivery, supporting accountability, auditability, and alignment with internal policies and external standards.
• As part of a global organisation, you will be required to collaborate across time zones, which may involve out-of-hours availability.

General Responsibilities

Fulfil all duties outlined above for this specific role, and as directed below for all team members within CV. This includes, but is not limited to:

• Actively pursue personal, professional, and spiritual growth.
• Contribute positively to our team culture by upholding CV’s values in attitude and action.
• Comply with all CV policies, procedures, and regulatory requirements.
• Maintain confidentiality and demonstrate integrity in all matters.
• Engage fully in staff and team meetings, collaboration, and communication.
• Commit to continuous learning and development as needed for the role.
• Foster respectful, clear, and constructive communication across all interactions.
• A practising Christian in full agreement with the CV Statement of Faith.
• Actively involved in a local church or Christian faith community.
• Committed to living according to biblical values.

Skills, Experience And Education

• Minimum 3+ years’ experience in business analysis, project management, or digital delivery roles is required.
• A tertiary qualification in Information Technology, Computer Science, Information Systems, or a related discipline (or equivalent professional experience) is essential.
• Strong interpersonal and facilitation skills, with an ability to communicate clearly with both technical and non-technical stakeholders, are essential.
• Ability to translate user requirements into clear documentation (e.g. specs, user stories, process maps).
• Experience working with delivery methodologies (e.g.PRINCE2, Agile); certification is a plus.
• Familiarity with enterprise platforms (e.g. CRM, ERP, CMS) and their role in supporting operational workflows is desired.
• Experience working with vendors on platform evaluation, delivery, and support is essential.