Soft Service Supervisor

Tsebo Solutions Group; Johannesburg; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Tsebo Solutions Group is seeking an experienced Facilities and Soft Services Coordinator in Johannesburg. You will supervise the Moves & Churns team, support the Soft Services Manager, and ensure service quality across cleaning, hygiene, landscaping, and related facilities.

You will also manage supplier performance, stock control, procurement, and reporting. With 4–5 years in facilities management and a solid grasp of SLAs and SHEQ, you will contribute to continuous improvement while

Qualifications

• Grade 12 / Matric available as a baseline requirement.
• Studies towards a Facilities Management qualification are encouraged.
• Post‑Matric qualification in Hospitality, Facilities Management, or related field preferred.
• 4–5 years of Facilities Management experience, specifically Soft Services.

Responsibilities

• Supervise Moves & Churns team and ensure relocations and transfers are safe and efficient.
• Support Soft Services Manager to maintain high standards across cleaning, hygiene, landscaping, pantry, pest control, waste, reception and related services.
• Conduct site inspections and service quality audits.
• Monitor contractor performance, SLAs and KPIs.
• Provide operational support during peak periods, events and projects.
• Assist with supplier governance activities and performance reviews.
• Prepare agendas, attend meetings, record minutes and track actions.
• Produce reports, presentations and operational documentation; keep audit-ready records.
• Custodian of hygiene and beverage consumables; manage stock levels and replenishment.
• Support budget monitoring, purchase orders and procurement requests; prepare basic financial analyses.

Skills

Facilities management

SLA management

Supplier governance

Contract compliance

SHEQ compliance

Microsoft Office

Procurement processes

Stock control

Documentation & records

Report writing

Education

Grade 12 / Matric

Facilities Management qualification (studies towards)

Post-Matric qualification in Hospitality/Facilities Management/related field

Job description

Duties & Responsibilities

Operational Management

• Supervise the Moves & Churns team and ensure all relocations, furniture moves, and equipment transfers are executed safely, efficiently, and with minimal disruption.
• Support the Soft Services Manager in maintaining high standards across cleaning, hygiene, landscaping, pantry, ponds, pest control, waste management, reception, and related services.
• Conduct routine site inspections and service quality audits.
• Monitor contractor performance and ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Provide operational support during peak workload periods, events, and special projects.

Supplier and Contract Management

• Assist with supplier governance activities and performance reviews.
• Monitor supplier compliance with contractual obligations and regulatory requirements.
• Support contract evaluations and KPI reporting processes.
• Assist in drafting Bills of Quantities (BOQs), obtaining quotations, and preparing comparative analyses.

Administration and Reporting

• Prepare agendas, attend meetings, record minutes, and track action items.
• Produce accurate reports, presentations, spreadsheets, correspondence, and operational documentation.
• Maintain document control systems and ensure records remain audit-ready.
• Upload and manage information on Tsebo systems and shared drives.

Stock and Asset Management

• Act as custodian of hygiene and beverage consumables.
• Manage stock levels, usage monitoring, replenishment planning, and reporting.
• Assist with quality control processes and recommend continuous improvement initiatives.

Financial Administration

• Support operational budget monitoring and cost control processes.
• Assist with purchase orders and expedite urgent procurement requests where required.
• Prepare basic financial reports and analyses using Microsoft Excel.

Compliance, SHEQ and Risk Management

• Maintain compliance records, HSE documentation, and statutory certificates.
• Support SHEQ initiatives and ensure adherence to Tsebo and client policies.
• Ensure safe working practices are followed by internal teams and service providers.

People Management and Customer Service

• Coordinate leave schedules and workforce planning for Soft Services staff.
• Foster positive working relationships with clients, subcontractors, suppliers, and internal stakeholders.
• Respond proactively to service-related issues and customer concerns.
• Promote a culture of continuous improvement, professionalism, and service excellence.

Skills and Competencies

• Sound understanding of Facilities Management operations, particularly Soft Services.
• Knowledge of SLA management, supplier governance, and contract compliance.
• Understanding of Tsebo operational processes and client service requirements.
• Working knowledge of SHEQ requirements and compliance documentation.
• Proficiency in: Microsoft Word Microsoft Excel Microsoft PowerPoint Outlook Ability to compile reports, presentations, budgets, and operational analyses.
• Knowledge of procurement processes, quotations, BOQs, and purchase order administration.
• Experience with stock control and consumable management.
• Strong documentation and records management capability.

Qualifications

• Grade 12 / Matric.
• Studies towards a Facilities Management qualification.
• Post-Matric qualification in Hospitality, Facilities Management, or a related field.

Experience

• 4–5 years' experience within Facilities Management, specifically Soft Services.
• Proven experience managing multiple soft service streams including:
• Cleaning
• Hygiene Services
• Landscaping
• Pest Control
• Waste Management
• Reception / Concierge Services
• Supervisory experience managing teams and/or subcontractors.
• Experience within a large corporate or international client environment.