Social Media & CX Advocate

Frogfoot Networks (Pty) Ltd; Gauteng; Sur place; ZAR 180 000 - 280 000; Plein temps

Résumé du poste

Frogfoot Networks is seeking a Social Media Co-ordinator to join the Customer Experience Team. You will manage our social channels, respond to inquiries with empathy, and help protect a positive online reputation.

You’ll work with Customer Service, Marketing, PR and Content teams to keep messaging clear, resolve issues quickly, and engage with communities across Facebook, Instagram, LinkedIn, TikTok and X. Experience in social media support or online communities and familiarity with tools like

Qualifications

• Experience in social media support or online community-facing role.
• Experience responding to customer questions, feedback and complaints in a professional and helpful way.

Responsabilités

• Engage with customers across social media platforms, responding to comments and messages promptly and professionally.
• Listen to customer concerns, acknowledge complaints and work towards effective resolutions.
• Provide helpful information about Frogfoot’s products and services using product knowledge.
• Maintain a positive online community with respectful, empathetic language.
• Collaborate with Customer Service and other teams to ensure support follow-up.
• Record customer interactions and communicate recurring issues to relevant teams.
• Share feedback to improve service and processes.
• Support Messaging with Marketing, PR and Content teams for consistency across channels.
• Stay updated on social media platforms, trends, tools and best practices.
• Communicate with customers through channels like phone, email, voice and chat as required.

Connaissances

Social media management

Customer service

Written communication

Verbal communication

Empathy

Problem solving

Organization

Multitasking

Independence

Team player

Outils

Hootsuite

Buffer

Sprout Social

Description du poste

Frogfoot Networks is seeking a Social Media Co-ordinator to join the Customer Experience Team. You will manage our social channels, respond to inquiries with empathy, and help protect a positive online reputation.

You’ll work with Customer Service, Marketing, PR and Content teams to keep messaging clear, resolve issues quickly, and engage with communities across Facebook, Instagram, LinkedIn, TikTok and X. Experience in social media support or online communities and familiarity with tools like