Snr It Support Specialist

Datacentrix; Cape Town; Presencial; ZAR 420 000 - 600 000; Tempo integral

Resumo da oferta

Datacentrix is seeking an experienced IT professional to provide coverage and support for Network operations and the IT department in a dynamic environment in Cape Town. You will support business unit services, analyze logs, and monitor backups while configuring devices and scripts to automate tasks.

The role requires 5–8 years in LAN/WAN and strong Microsoft Server experience, including O365/Azure, IIS, and remote desktop services. Applicants should be prepared to travel between sites as needed.

Qualificações

• 5–8 years as a generalist in a LAN/WAN environment.
• Experience supporting end users’ network in a Microsoft Server environment.
• Sound knowledge of Windows desktop and server OS and basic web tech (IIS).
• Experience with Exchange, O365, Azure; Threat detection advantageous.
• Knowledge of Internet protocols, VPN & Firewalls, encryption and certificates.
• Familiarity with virtualization tech for Hyper-V/VMware; SCVMM preferable.

Responsabilidades

• Provide coverage and support for Network operations and IT Department as directed by supervisor.
• Provide technical support for the Business Unit.
• Monitor and maintain Business Unit services.
• Analyze log files and investigate/correct or record errors.
• Monitor server and data backup processes.
• Configure network devices as directed.
• Work with systems for endpoint device management (software distribution, updates, patching antivirus, imaging).
• Assist with network account creation and troubleshooting.
• Develop scripts and programs to automate tasks and data transfer.
• Ensure service tickets are closed or escalated promptly.
• Travel between sites may be required.
• Support the department to achieve its mission and values.

Conhecimentos

LAN/WAN

Windows Server

Active Directory

Remote Desktop

O365/Azure

VPN/Firewalls

Hyper-V

VMware

SCVMM

SCCM

SCOM

IIS

Formação académica

Grade 12

MCSE or equivalent

Ferramentas

SCCM

SCOM

Hyper-V

VMware

SCVMM

IIS

Descrição da oferta de emprego

. Permanent job opportunity.

KEY AREAS OF RESPONSIBILITY

• Provide coverage and support for Network operations and Information Technology Department as directed by supervisor.
• Provide technical support for the Business Unit.
• Monitor and maintain Business Unit services.
• Analyze log files and investigate and correct or record errors that are are discovered.
• Monitor Business Unit server and data backup processes.
• Configure network devices as directed.
• Work with systems for endpoint device management. Includes software distribution, updates, patching virus protection, imaging and maintenance routines.
• Assist with network account creation and troubleshooting.
• Develop and maintain scripts and programs that automate repetitive tasks and data transfer.
• Technical specifications and infrastructure requirements for self- produced technical work and job processes.
• Ensure that Service tickets are closed or escalated promptly.
• Ensure regularly scheduled technical tasks are accomplished on time.
• May be required to travel between various sites.
• Performs other related duties as assigned.
• Support the department as a whole to achieve its mission and demonstrate its values.
• Participate in professional development and lifelong learning endeavors.

REQUIREMENTS

• Grade 12
• A Microsoft MCSE or equivalent qualification.
• At least 5 – 8 years as a generalist in an LAN/WAN environment.
• Minimum 5 years work experience supporting end users’ network in a Microsoft Server environment.
• Sound working knowledge of current Microsoft Windows Desktop, Server Operating systems and basic web technologies such as Microsoft IIS, and Microsoft Remote Desktop Services essential.
• Experience in Exchange, O365, Azure and Threat detection advantageous.
• A working knowledge of the following: Internet protocols, VPN & Firewalls, encryption and certificates. Hyper-V, VMware or similar virtualization technology, SCVMM is preferable.
• Network troubleshooting, monitoring, and maintenance, HP Aruba LAN and Wi-Fi essential.
• Device management software such as SCCM and SCOM preferable.

For more information please contact:Caleb Lakey