SLA-Driven Courier Operations Manager

Takealotcom; Cape Town; On-site; ZAR 520,000 - 720,000; Full time

Job summary

Takealot Fulfilment Solutions in Cape Town is seeking a skilled logistics professional to manage services and relationships with courier providers, ensuring SLA adherence and service delivery aligns with customer expectations.

The role focuses on planning and coordinating distribution operations, maintaining SOPs, analyzing delivery failures, and driving continuous improvement in courier services within a fast-growing e-commerce environment.

Qualifications

• Post Matric Qualification in logistics or relevant.
• At least 3 years in a distribution and 3PL environment.
• Proficiency in relevant software applications and packages; computer literacy.
• Keeping abreast of transport legislative requirements.

Responsibilities

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
• Maintain Standard Operating Procedures for the department, ensuring regular reviews and improvements.
• Daily manage all assigned deliveries and follow through until resolved.
• Ensure data integrity of information by aligning courier and company systems.
• Report and analyze failed deliveries and problem parcels to identify root causes.
• Maintain relationships with service providers and give feedback.
• Examine claims for loss or damage and route for approval.
• Reconcile transport accounts to monthly rates and suggest payments.
• Continuously seek innovative courier solutions for clients.

Skills

Planning and organizing

Conflict resolution

Problem solving

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Numerical skills

Education

Post Matric Qualification in logistics or relevant

Job description

Takealot Fulfilment Solutions in Cape Town is seeking a skilled logistics professional to manage services and relationships with courier providers, ensuring SLA adherence and service delivery aligns with customer expectations.

The role focuses on planning and coordinating distribution operations, maintaining SOPs, analyzing delivery failures, and driving continuous improvement in courier services within a fast-growing e-commerce environment.