Courier Services Manager - SLA-Driven Logistics

takealot.com; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Takealot Fulfilment Solutions (TFS) is seeking an experienced logistics professional to manage courier services and SLA adherence. You will plan and coordinate distribution, maintain SOPs, and ensure data integrity across courier and company systems.

Ideal candidates have 3+ years in distribution/3PL, strong numerical and analytical skills, and a proactive, relationship-driven approach. This role offers growth in a fast-paced e-commerce logistics environment.

Qualifications

• Post Matric Qualification in logistics or relevant.
• At least 3 years in a distribution and 3PL environment.
• Proficiency in relevant software applications and packages; computer literacy and transport legislation knowledge.

Responsibilities

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s.
• Maintain SOPs and review them regularly, implementing improvements.
• Daily manage all assigned deliveries and communicate issues to clients until resolved.
• Coordinate interfaces to ensure alignment between courier systems and company systems, ensuring data integrity.
• Report and analyze failed deliveries and problem parcels to identify trends and root causes.
• Maintain relationships and manage services of service providers with formal feedback.
• Review claims for loss or damage and route for processing approval.
• Reconcile transport accounts to agreed monthly rates and advise on payments.
• Continuously seek innovative courier solutions to enhance client service.

Skills

Planning & organising

Problem solving

Interpersonal skills

Attention to detail

Numerical skills

Relationship building

Analytical skills

Education

Post Matric Qualification in logistics or relevant

Tools

Software proficiency

Job description

Takealot Fulfilment Solutions (TFS) is seeking an experienced logistics professional to manage courier services and SLA adherence. You will plan and coordinate distribution, maintain SOPs, and ensure data integrity across courier and company systems.

Ideal candidates have 3+ years in distribution/3PL, strong numerical and analytical skills, and a proactive, relationship-driven approach. This role offers growth in a fast-paced e-commerce logistics environment.