Courier Controller

Takealotcom; Cape Town; On-site; ZAR 520,000 - 720,000; Full time

Job summary

Takealot Fulfilment Solutions in Cape Town is seeking a skilled logistics professional to manage services and relationships with courier providers, ensuring SLA adherence and service delivery aligns with customer expectations.

The role focuses on planning and coordinating distribution operations, maintaining SOPs, analyzing delivery failures, and driving continuous improvement in courier services within a fast-growing e-commerce environment.

Qualifications

• Post Matric Qualification in logistics or relevant.
• At least 3 years in a distribution and 3PL environment.
• Proficiency in relevant software applications and packages; computer literacy.
• Keeping abreast of transport legislative requirements.

Responsibilities

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
• Maintain Standard Operating Procedures for the department, ensuring regular reviews and improvements.
• Daily manage all assigned deliveries and follow through until resolved.
• Ensure data integrity of information by aligning courier and company systems.
• Report and analyze failed deliveries and problem parcels to identify root causes.
• Maintain relationships with service providers and give feedback.
• Examine claims for loss or damage and route for approval.
• Reconcile transport accounts to monthly rates and suggest payments.
• Continuously seek innovative courier solutions for clients.

Skills

Planning and organizing

Conflict resolution

Problem solving

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Numerical skills

Education

Post Matric Qualification in logistics or relevant

Job description

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Purpose of the role:

Manage services and relationships with the assigned courierservice providers. Adhere to SLA’s to ensure that servicedelivery is in accordance with customer expectations.

This position reports to the Courier Service Manager

Your responsibilities can include:

• Manage services provided by courier service providers,ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organisedistribution operations as per agreed customer SLA’s
• Maintain Standard Operating Procedures for thedepartment, ensuring regular reviews of SOPs, andidentify areas where SOP’s can be improved andimplement changes accordingly
• Daily manage all assigned deliveries and highlightproblems to clients and follow through until resolved.
• Daily manage interfaces to ensure alignment betweencourier systems and company systems ensuring dataintegrity of information used.
• Report, analyze, record and measure all failed deliveriesand problem parcels to identify trends and root causes.
• Maintaining good relationships and manage services ofservice providers and giving formally measuredfeedback
• Examine claims for loss or damage and send tomanager for approval of processing.
• Reconciling of transport account to the agreed monthlyrates and ensure that requirements have been met, andrecommend payment amount to Courier Manager.
• Continuously seeking innovative courier solutions for ourclients to provide a more encompassed service to ourclients.

Qualifications and experience:

• Post Matric Qualification in logistics or relevant
• At least 3 years in a distribution and 3PL environmentProficiency in relevant software applications and packagesComputer Literacy Prior of knowledge & keeping abreast oftransport legislative requirements

Attributes required :

• Able to work under pressure & project a professional image ofthe company
• Planning and organising Conflict resolution
• Problem solving skills Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
• Flexible and open towards change
• Relationship-building skills
• Attention to detail/Quality of output
• Communication: Verbal
  Communication: Written
• Methodical Analytical skills
• Advanced numerical skills
• Goal orientated and motivated to succeed
• Assertive
• Interpersonal skills

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.