Short-term Insurance Personal Lines Facilitator (KZN)

Telesure Investment Holdings (TIH); Durban; On-site; ZAR 360,000 - 520,000; Full time

Job summary

TIH in Durban is seeking an experienced Learning and Development professional to design, deliver and evaluate training programmes across the organisation. You will facilitate sessions, adapt methods to learner needs and ensure outcomes align with business objectives.

You will collaborate with managers and subject matter experts, analyse performance data to identify gaps, develop engaging content and manage learning resources within the LMS, contributing to leadership development and continuous

Qualifications

• Minimum qualification: degree or diploma in a relevant field.
• ETDP/education and training development practices accreditation preferred.
• Accredited moderator and assessor are advantageous.
• Experience with leadership development programmes is beneficial.

Responsibilities

• Deliver face-to-face or virtual learning sessions and adapt to participants’ needs.
• Engage with stakeholders to ensure learning is delivered appropriately.
• Design sessions to meet curriculum needs and develop high-quality training resources.
• Lead end-to-end leadership development initiatives and evaluate outcomes.
• Analyse performance data to identify learning gaps and priorities.

Skills

Facilitation

Curriculum design

Training delivery

Stakeholder engagement

LMS usage

Education

Degree or Diploma in relevant field

ETDP Certification / Education and Training Development Practices

Accredited Moderator

Accredited Assessor

Tools

LMS (Learning Management System)

Job description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Create a conducive learning environment to encourage learning through interactive activities, thought provoking conversation and “real world” activities that encourage knowledge transfer, dot connect between the theory and the TIH work place and open conversation and feedback. Responsible for the effective preparation, facilitation and post learning impact support related to internal learning programmes and its key learning objectives.

Responsibilities

Learning and Development Program Delivery

Deliver face to face sessions, virtual sessions or short courses and create context and conversation that allows learners to engage based on the topic. Be aware of others' reactions and understanding as to why they react as they do. Assess and adapt the learning method to suit the learners needs and ability to understand the content while still ensuring the integrity of the learning and programmes key outcomes. Provide feedback based on participant’s activity, ability to learn and understand the theory and ability to apply the learning in a workplace environment.

Project and Program Stakeholder Engagement

Develop and maintain productive working relationships with peers and seniors. Work with stakeholders to ensure learning is delivered in the most appropriate manner. Understand and actively engage with the LMS to assist the learning process. Build relevant and appropriate relationships with the learners as well as managers.

Learning and Development Program Design

Design learning sessions to meet the requirements of a specified curriculum or to fill gaps in existing programs; develop and maintain relevant content and high-quality training resources to ensure high levels of learner engagement and achievement of learning outcomes. Understand and is able to implement a variety of facilitation techniques and methods to ensure learning is delivered in the most appropriate manner to suit the learners needs as well as ensuring the learning environment is maintained. Able to assess the methodology / technique / facilitation used and the relevance and impact it is having within the learning environment, is able to adjust the method used to ensure the learning is being delivered in the most effective and efficient manner for the learners to understand.

Leadership Development Capability

Responsible for the end-to-end leadership development programme delivery- this includes needs analysis, designing, developing, implementing and evaluating both content and user experience. Facilitate leadership development initiatives, inclusive of behavioural and theoretical aspects of leadership.

Learning Needs Analysis

Support the identification of learning needs by analysing performance and competence data to identify gaps in relation to required levels; recommend priorities for Learning and Development interventions.

Business Requirements Identification

Use available business relevant information to drive the learning within the classroom. Understand the current challenges facing business as well as the key objectives and strategies that TIH and the specific BU wants to achieve.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of content development, relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Improvement / Innovation

Use logic, reasoning and agility to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Document Preparation Prepare training plans, aligned with the training curriculum and prepare relevant training material. Also responsible for gathering and summarising data for reports. Capture registers on the relevant learning management system.

Training Room Operations

Manage the training environment to ensure that equipment is up to the right standard as well as ensure the training room is kept clean and ensures learners adhere to the training room code of conduct. Ensuring learners have the correct systems and stationary for training purposes.

Education

A degree/diploma in relevant field (Advantageous); Education and Training Development Practices (ETDP) (Essential); Maintain professional knowledge by reviewing professional publications; establishing personal networks; benchmarking state-of-the‑art practices; participating in professional societies (Essential); Accredited Moderator (Advantageous) Accredited assessor (Advantageous)

Experience

2 to 4 years’ experience as a facilitator or educator within the Learning and Development field (Essential). Experience with facilitation of leadership development programmes (Advantageous)