Shop Assistant / Cashier X2 - Clicks Morningside

Clicks Group Limited; Sandton; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Clicks Group Limited is seeking a store operations professional to execute all POS activities, handle cash securely, and promote clubcard enrollment at the tills. You will uphold merchandise standards and deliver friendly, professional service to customers.

The role emphasizes accurate cash handling, upselling promotions, and maintaining knowledge of products, ranges and events to assist customers effectively.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Desirable: Maths 50% and English 50% at Grade 12 level

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain accuracy when scanning merchandise and collecting payments, including clubcard rewards.
• Safely handle cash at all times.
• Promote the Clicks clubcard and enroll new members to achieve targets.
• Promote promotions to drive sales and ensure customers feel good and pay less.
• Provide superior customer service as a brand ambassador in-store.

Skills

Planning and organising

Problem-solving

Customer orientation

Relating and networking

Following instructions

Delivering results

Interpersonal skills

Persuading and influencing

Coping with pressure

Education

Grade 12 Maths and English

Job description

Position summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level