Shop Assistant / Cashier

Clicks Group Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group in Johannesburg is seeking a permanent employee to handle point-of-sale operations, merchandising and customer service. You will ensure accurate cash handling, promote and enroll clubcard members, and keep customers informed about promotions to drive sales.

The role emphasizes brand ambassador duties, in-store visibility and high service standards to support Clicks Group as the health and beauty retailer of choice.

Qualifications

• Basic maths calculations and retail/FMCG knowledge.
• Understanding of stock management and promotions.
• Customer service excellence fundamentals.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning

Problem solving

Customer orientation

Relating & networking

Following instructions

Delivering results

Working with people

Persuading & influencing

Coping with pressure

Education

Grade 12 maths & English

Job description

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Johannesburg

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.


• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.


• To ensure the safe handling of cash at all times.


• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.


• To make customers aware of promotions in order to positively affect sales and to ensure customers \"feel good and pay less\".


• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.


• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.


• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.


• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations


• Retail/FMCG background and understanding of merchandising and promotions principles


• Understanding of stock management procedures


• Knowledge of customer service excellence

Skills:

• Planning and organising skills


• Problem-solving skills


• Strong customer orientation


• Relating and networking


• Following instructions and procedures


• Delivering Results and Meeting Customer Expectations


• Working with people


• Persuading and Influencing


• Planning and Organising


• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level