Shop Assistant Cashier X2 Clicks Douglasdale

Clicks Group Limited; Sandton; On-site; ZAR 160,000 - 220,000; Full time

Job summary

Clicks Group Limited in Sandton is seeking a dedicated individual for permanent in-store operations, cash handling, and merchandise presentation to ensure a positive customer experience. The role emphasizes accurate scanning, cash handling, and proactive clubcard enrollment.

Applicants should have basic maths, a retail/FMCG background, and strong customer orientation. Desirable: Grade 12 with Maths and English at 50% or higher, and experience in customer-facing roles.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Desirable: Maths 50% and English 50% at Grade 12 level
• Basic maths calculations

Responsibilities

• Efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• Maintain high levels of accuracy when scanning merchandise and collecting payment, including clubcard rewards when applicable.
• Ensure safe handling of cash at all times.
• Promote and enroll clubcard members to hit targets where applicable.
• Promote promotions to positively affect sales and customer experience.
• Deliver superior customer service by acting as a brand ambassador in-store.

Skills

Customer service

Planning and organising

Problem-solving

Relating and networking

Following instructions

Delivering results

Teamwork

Persuasion and influence

Pressure handling

Education

Grade 12 Maths & English

Job description

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

cExperience

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Desirable: Maths 50% and English 50% at Grade 12 level