Shop Assistant (Cape Gate)

Toys R Us and Babies R Us South Africa; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Toys R Us and Babies R Us South Africa is seeking a Shop Assistant to join our retail team and deliver an outstanding customer experience. You will help customers find products, explain features, and process sales with a friendly, can-do attitude.

The role supports store performance through good merchandising, accurate pricing, and efficient service. Matric and at least 6 months of retail experience are required, along with reliable transport to cover shifts.

Qualifications

• Matric certificate required.
• 6 months retail experience required.
• Own or reliable transport to be able to work shifts.

Responsibilities

• Provide AWESOME customer service to give customers a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put the Customer first.
• Ensure promotions are executed timeously and merchandising standards are maintained.
• Assist customers on the shop floor and by telephone, advising on product range, price and warranties.
• Participate in stock takes and help minimize stock loss.

Skills

Sales driven

Fantastic customer service skills

Tenacious

Highly motivated and target driven

Excellent selling and communication

Merchandising

Education

Matric Certificate

Job description

Introduction

Retail Shop Assistant

Welcome to the Toys R Us world of awwwesome, where we want your little ones imaginations to run free!

Toys R Us and Babies R Us are well established international brands. Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 60+ physical stores, two of which are located in Namibia, botswana and Zambia, as well as an ALL NEW AWWWESOME online store. The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value! Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?

Then we are looking for a Shop Assistantandwe would like you to join our team!!

Job purpose

Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience

Key Skills needed

• Sales driven
• Fantastic customer service skills
• Tenacious
• Highly motivated and target driven
• Excellent selling and communication skills
• Merchandising

Key Performance Areas

• Providing AWESOME customer service to give customer a WOW experience
• Attend to unique and individual shopping needs of each customer and always put the Customer first
• Ensuring that customers receive prompt and relevant service on the sales floor and by telephone
• Adhere to all basic customer service standards
• Determining customers' requirements and advising on product range, price and warranties
• Demonstrating, explaining and advising on products to customers
• Selling goods and most importantly add on sales and services
• Ensuring that goods are correctly priced and displayed
• Ensure promotions are executed timeously and execution is planned in advance
• Adherence to all merchandising/layouts and housekeeping standards and schedules
• Preparation, implementation and maintenance of all advertised sales promotions timeously
• Reporting on fast and slow sellers to the Store Manager
• Participating in stock takes and stock counts
• Minimize stock loss
• Minimize expenses in area of responsibility
• Maximize sales in all areas
• Protect Company’s assets in area of responsibility

Entry Requirement

• Matric Certificate
• 6 (six) months retail experience
• Must have own or reliable transport to be able to work shifts

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.