Shop Assistant (Greenstone)

Toys R Us and Babies R Us South Africa; Gauteng; On-site; ZAR 89,280 - 133,920; Full time

Job summary

A leading retail company in Gauteng is seeking a Retail Shop Assistant. The role involves maximizing sales through exceptional customer service and ensuring a WOW experience for customers. Candidates should have a Matric certificate and at least 6 months of retail experience. Responsibilities include understanding customer needs, selling products, and maintaining stock accuracy. Reliable transport is essential due to shift work. Join our team and deliver outstanding service!

Qualifications

• 6 months retail experience required.
• Must have own or reliable transport to work shifts.

Responsibilities

• Maximize sales by delivering excellent customer service.
• Attending to unique shopping needs of each customer.
• Ensuring customers receive prompt and relevant service.
• Determining customer requirements and advising on products.
• Selling goods and adding on sales and services.
• Participating in stock takes and stock counts.

Skills

Sales driven

Fantastic customer service skills

Tenacious

Highly motivated and target driven

Excellent selling and communication skills

Merchandising

Education

Matric Certificate

Job description

Retail Shop Assistant

Job Purpose

Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience

Key Skills Needed

• Sales driven
• Fantastic customer service skills
• Tenacious
• Highly motivated and target driven
• Excellent selling and communication skills
• Merchandising

Key Performance Areas

• Providing AWESOME customer service to give customer a WOW experience
• Attend to unique and individual shopping needs of each customer and always put the Customer first
• Ensuring that customers receive prompt and relevant service on the sales floor and by telephone
• Adhere to all basic customer service standards
• Determining customers' requirements and advising on product range, price and warranties
• Demonstrating, explaining and advising on products to customers
• Selling goods and most importantly add on sales and services
• Ensuring that goods are correctly priced and displayed
• Ensure promotions are executed timeously and execution is planned in advance
• Adherence to all merchandising/layouts and housekeeping standards and schedules
• Preparation, implementation and maintenance of all advertised sales promotions timeously
• Reporting on fast and slow sellers to the Store Manager
• Participating in stock takes and stock counts
• Minimize stock loss
• Minimize expenses in area of responsibility
• Maximize sales in all areas
• Protect Company’s assets in area of responsibility

Entry Requirement

• Matric Certificate
• 6 (six) months retail experience
• Must have own or reliable transport to be able to work shifts

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods