Shipping Customer Service Supervisor

Boardroom Appointments; Gauteng; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Boardroom Appointments is seeking a Shipping Customer Service Supervisor to lead the shipping support team in Gauteng. You will manage customer inquiries, coordinate orders, and ensure delivery timelines are met.

Key duties include responding to calls and emails, resolving delays or missing packages, coordinating with warehouses and carriers, handling shipping documentation, and producing KPI-driven reports to improve customer satisfaction.

Qualifications

• Strong verbal and written communication with customers and internal teams.
• Problem-solving to address and resolve customer issues.
• Organizational skills to manage multiple tasks and maintain accurate records.
• Knowledge of shipping and logistics processes to understand the shipping lifecycle.
• Computer proficiency to use software for order entry, tracking, and reporting.
• Customer service mindset to prioritise customer satisfaction.
• Ability to work independently and as part of a team to coordinate across departments.

Responsabilités

• Respond to phone calls, emails, and other channels to answer customer questions about shipments.
• Address and resolve problems such as delays, damages, or missing packages.
• Enter and verify customer orders, ensuring accurate shipment details.
• Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.
• Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.
• Maintain open communication with customers and internal teams to keep everyone informed of shipment status.
• Maintain records of shipments, track KPIs, and generate reports.
• Build and maintain positive customer relationships through proactive communication and issue resolution.

Connaissances

Communication

Problem solving

Organization

Shipping knowledge

Computer skills

Customer service

Team coordination

Outils

Order entry software

Tracking software

Reporting tools

Description du poste

About the job Shipping Customer Service Supervisor

Skills and Qualifications:

• Strong communication skills both verbal and written to interact with customers and internal teams.
• Problem-solving skills to effectively address and resolve customer issues.
• Organizational skills to manage multiple tasks and maintain accurate records.
• Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
• Computer proficiency to use software for order entry, tracking, and reporting.
• Customer service mindset to prioritize customer satisfaction and build positive relationships.
• Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.

Key Responsibilities:

Respond to phone calls, emails, and other communication channels to answer customer questions about shipments.

Resolving Issues

Address and resolve problems such as delays, damages, or missing packages.

Order Processing

Enter and verify customer orders, ensuring accurate shipment details.

Shipping Coordination

Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.

Document Management

Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.

Communication

Maintain open communication with customers and internal teams to keep everyone informed of shipment status.

Data Entry and Reporting

Maintain records of shipments, track key performance indicators (KPIs), and generate reports.

Customer Relationship Management

Build and maintain positive customer relationships through proactive communication and issue resolution.