Service Operations Controller: Repairs, Servicing & Support

Motus corporation; Gauteng; On-site; ZAR 650,000 - 900,000; Full time

Job summary

Motus Toyota Bedfordview is seeking a Controller: Repairs, Servicing and Support Services to oversee service operations and drive performance at the Bedfordview dealership. The successful candidate will manage service workflows, customer interactions and paperwork with a focus on quality and profitability.

The role reports to the Manager: Service and requires motor industry experience, strong communication, and the ability to lead and develop a service team.

Qualifications

• Minimum Grade 12 education required.
• Valid Driver's License required.
• Excellent verbal communication skills essential.
• Motor industry experience preferred.
• Computer literacy essential.
• Time-management and empathy required.
• Customer and team orientation important.

Responsibilities

• Monitor and control service work and related paperwork.
• Handle telephone enquiries efficiently.
• Aim to deliver gross profit by maximizing hours sold and revenue per transaction.
• Distribute and control work to Technicians to maximize efficiency.
• Lead, motivate, coach and develop the team to meet daily objectives.
• Maintain a strong relationship with the parts department to maximise parts availability.
• Ensure manufacturer warranty standards are adhered to.
• Maintain a safe working environment per Health & Safety policy.

Skills

Clear Criminal Record

A Valid Driver’s License

Excellent Verbal Communication

Customer and Team Orientation

Motor Industry Experience

Computer Literacy

Time-Management and Empathy

Education

Grade 12

Job description

Motus Toyota Bedfordview is seeking a Controller: Repairs, Servicing and Support Services to oversee service operations and drive performance at the Bedfordview dealership. The successful candidate will manage service workflows, customer interactions and paperwork with a focus on quality and profitability.

The role reports to the Manager: Service and requires motor industry experience, strong communication, and the ability to lead and develop a service team.