Service Manager Port Elizabeth

Business Capital Group; Gqeberha; Presencial; ZAR 450.000 - 650.000; Jornada completa

Descripción de la vacante

Business Capital Group is seeking a facilities and contracts administrator to oversee outsourced/insourced soft services within a healthcare setting. The role focuses on managing provider performance, ensuring SLA conformance, and maintaining strong internal and external stakeholder relationships.

The candidate will monitor quality systems, lead audits, and drive improvements in safety, compliance, and cost efficiency across facilities and services.

Formación

• Recognised 3–4 year degree or National Diploma in Facilities Management or related.
• Strong understanding of facilities management, operations and contract oversight.
• Experience with health and safety requirements and ISO quality standards.

Responsabilidades

• Effective management of external service providers through collaboration with Group Procurement.
• Identify applicable services and service providers with Group Procurement.
• Review SLA and document hospital requirements; ensure signature by relevant parties.
• Drive and monitor conformance to SLA; identify gaps and implement corrective action.
• Maintain productive relationships with service providers through regular meetings.
• Build effective relationships with internal and external stakeholders.
• Participate in internal and external review meetings as needed.
• Ensure customer satisfaction surveys are conducted and issues are addressed.
• Ensure external stakeholders conform to quality standards and drive conformance to health and safety legislation related to area of responsibility.
• Identify alert and incident trends and drive corrective actions.
• Ensure compliance to ISO 9001:2008 and ISO 1400:2004.
• Prepare for and participate in audits; conduct regular audits and checks within facilities.
• Participate in budgeting, Capex planning and monitor performance against budget.
• Review services benchmark reports to manage outsourced services cost and quality metrics.
• Ensure invoices are captured according to contracts and approved catalogues.
• Complete scope changes for all permanent changes in services scope.

Educación

3–4 year degree or National Diploma in Facilities Management

Descripción del empleo

Job Responsibilities

• Effective management of external service providers through:
• Identifying, together with Group Procurement, applicable services, and service providers.
• Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties.
• Driving and monitoring conformance to SLA, identify gaps and implement corrective action.
• Maintaining productive relationships with service providers through regular meetings.
• Effective relationship building with internal and external stakeholders.
• Participating actively, where necessary, on internal and external review meetings.
• Effective quality systems management through:
• Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately.
• Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility.
• Identifying alert and incident trends and drive corrective actions.
• Ensuring compliance to ISO 9001:2008 and ISO 1400:2004.
• Preparing for and participate in various audits.
• Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.).
• Effective financial management through:
• Participating in budgeting process and monitor performance against budget.
• Planning, agreeing, and implementing Capex expenditure with hospital management.
• Review services benchmark report to effectively manage outsourced services cost and quality metrics.
• Ensuring accurate and timeous invoices are received from external suppliers for processing.
• Ensuring invoices are captured according to approved catalogues and contracts.
• Complete scope changes for all permanent changes in services scope.

Participating in and/or identifying opportunities to improve business processes, systems, and resource utilization in order to achieve financial savings.

Desired Experience & Qualification

• A recognised 3 – 4-year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related.
• Years experience and industry requirements:
• Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services.
• Minimum 3 years’ experience managing large teams.
• Knowledge and exposure in Industrial Relations.
• Experience within the Healthcare sector is advantageous. Other industries include Hospitality, Retail, FMCG or related sectors.