Service Manager: Human Capital

PPS; Centurion; On-site; ZAR 600,000 - 800,000; Full time

Job summary

PPS Healthcare Administrators seeks a skilled Service Manager: Human Capital in Centurion. You will balance strategic HC planning with hands-on delivery, guiding managers and staff, and driving people initiatives that support organisational success.

Bring 3–5 years HR experience, a HRM degree, and strong advisory, governance, and reporting skills to enable a high-performing HC function.

Qualifications

• Grade 12 is required as a baseline qualification.
• Human Resources Management degree is required.
• 3–5 years’ experience in a general HR environment.
• Power BI qualification is preferred.

Responsibilities

• Lead and support the Human Capital team to deliver on HC strategy.
• Manage absenteeism, discipline, grievances, wellbeing and employee relations.

Skills

Interpersonal skills

Advisory communication

Public speaking

Change management

Planning & organising

Time management

Problem solving

Record keeping

Strategic input

MS Office

Excel

Legislation knowledge

Education

Grade 12

HRM degree

Tools

Power BI

Job description

PPS Healthcare Administrators is looking for a skilled and solutions-focused Service Manager: Human Capital to join our Human Capital team in Centurion.

This is an exciting opportunity for an HR professional who can balance strategic thinking with hands-on operational delivery. You will work closely with managers and employees across the business, provide trusted HR guidance and help drive people initiatives that support organisational success.

Qualifications and Experience

• Grade 12
• A Human Resources Management degree
• 3 to 5 years experience in a general Human Resources environment.
• Power BI qualification.

Knowledge and Skills

• Excellent interpersonal skills.
• Superb communication skills honed in advisory roles.
• Ability to represent the Human Capital function as part of the bigger business picture.
• Ability to advice and support managers on all aspects of people management and development.
• Capability to interact with people at all levels.
• Good planning and organising skills.
• Excellent time management and the ability to prioritise.
• Good problem-solving abilities and the capability to make good decisions.
• Strong administrative skills such as record keeping and updating of files.
• Must be able to give strategic input at departmental level.
• Have the ability to speak publicly and give presentations.
• Ability to drive change.
• Ability to multitask.
• Must have strong communication skills.
• Must be computer literate (MS Office and Medical Administration system).
• Strong understanding of applicable legislation.
• A professional and commercial approach to HR, with the ability to deliver high employee satisfaction, appropriate development and reward for individuals.
• Excellent Excel skills will be an advantage.

Duties and Responsibilities

• Direct and support the Human Capital team to deliver on the comprehensive Human Capital strategy of the business:
  • Nurture and develop a motivated HC Team to meet business requirements.
  • Develop the collective knowledge of the HC team to handle complex and crisis situations arising due to a dynamic and changing business environment.
• Managing absenteeism, disciplinary and grievances issues, general employee wellbeing and employee relations matters:
  • Implementation of new HC policies, procedures and processes;
  • Ensure all company policies and procedures are up to date and in line with current applicable legislation. Ensure line managers are up to date with changes to any policies.
• Measure employee satisfaction and identify areas that require improvement.
• Performance Management - Coaching of managers on performance management issues and processes.
• Managing the recruitment and retention process which includes talent and succession development:
  • Taking overall responsibility for recruitment activities and campaigns;
  • Implementation of recruitment plans agreed with business unit managers;
  • Take adequate measures to retain good employees.
• Provide advice and support to employees regarding company benefits.
• In conjunction with the Executive Human Capital, work with senior managers to provide them with coaching and advice on all people related issues:
  • Plan and execute suitable interventions to boost staff morale;
  • Provide employee development and counselling assistance to employees /team members to enhance employee performance and productivity.
• Have an updated repository of job descriptions for all roles in the organization along with measurable performance indicators for each role.
• Maintain employee records and files in order for ease of reference.
• Accurate, recent and detail reporting to support business growth and create awareness of risks. This includes:
  • Leave administration: Responsible for employee leave management.
  • Employment Equity: Updating and management of statistics in annual statutory reports – preparation and submission of reports to the Transformation Committee.
  • Ensure overall management and maintenance of personnel related documentation and make sure that personnel files are kept up to date and documents are filed correctly;
  • Co-ordinate the processing of all pension and provident fund claims associated with death benefits, disability claims, funeral benefits and retirement;
  • Management of Exit interviews and Follow-up interviews with new employees.
  • Update/Maintain relevant monthly statistics and reports.
• Form part of HR projects when required.